ADT Security Services

Auto renewed our 3-year business contract even though auto renewal was crossed out of the contract! When we caught it on our Amex we immediately called to dispute and advised them that we never agreed to auto renewal of the service and they told us too bad and REFUSED TO REFUND! We will be posting on every site we can find. Unethical BS!!
1 7 years ago (18-05-2018)

So today we lost our power until tomorrow, and wasn't expecting to have you guys show up today. So we had one guy come over earlier today and he was absolutely wonderful. We told him we lost power literally 5 minutes before he showed up and we told him we are extremely sorry and didn't expect this to happen. He said no worries and with a big smile on his face he left. So about an hour and a half later we just had another guy just come in to check to see how everything was going. We told him about our inconvenience and said sorry. This is where I get extremely mad. He responded COMPLETELY disrespectful. He told us that it was a wasted trip. You need to have customer service in this type of industry considering it is based off your customers. I'm to the point with how disrespectful that man was to switch to a different company. I'm going to discribe this young man and I'm not being racist I want to make that clear now. He was a skinny, no more than the adverage height, mixed man. I DO NOT want him to come to my store again, and honestly I think this man should lose his job with how rude he is. You don't get paid to be rude. That's how you lose your loyal customers. If I find a different company you definitely have lost another.
1 8 years ago (27-03-2017)