All American Moving & Storage

We used this company to move about 30 minutes away and they were an AWESOME company to work with. From the beginning to the end, I conducted my business with kind, caring, and overall positive people. They truly understand how stressful moving can be, and do their best to eliminate as much of this stress as possible. They did a preliminary "walk through" of our place over the phone to get an accurate estimate of the amount of things that needed to be moved. They were up-front with all of their costs, and if something was mandatory for the move that we provided, they removed it from the invoice (such as mattress bags). Honest and hardworking company overall, and they sent a furniture medic out right away to repair a small scratch on our headboard. They take every comment and complaint seriously, and were truly wonderful to work with.
5 8 years ago (18-04-2018)

I used this company twice in the past and they were great: the move was finished in less time and underbudget from what they estimated. My most recent experience was not nearly as swift, however. I moved from a two bedroom townhouse (~1200 sq ft) to a similar unit, roughly 20 minutes across town, with easy access to both front and back doors at both units. I was quoted around $800 for a 6-8 hr move (which seemed high, considering my past experience), scheduling the move was easy and the movers showed up on time ~8:30 am on the morning of the move. I had everything in boxes ready to go, they surveyed my apartment and verified the list of furniture I gave on the estimate was accurate (this is important), but seemed to take a long time in loading up the truck. It was roughly four hours until the truck was loaded, longer than any previous move had taken in entirety, as well as longer than my dad's recent move out of a 3-bedroom house and into a fourth floor apartment. Unloading was less smooth: it was early December and a light snow drizzle began in the afternoon. The snow developed to more a more serious condition and the move had to called off at 4:30pm and rescheduled to three days later. An inconvenience, for sure, but I also did not want to put the movers at risk of injury, especially for something as unpredictable as weather. The remaining items were a washer and dryer, futon and several weights and work out equipment items; I had previously moved the work out equipment to the basement with my dad in roughly 45 minutes, they had moved half of it in, already. Before listing my grievances with the company, I will say that the movers were friendly and cordial, and that none of my items or either of the apartments were damaged in the process, which is still a major plus to me. However, the parts of this I felt were unprofessional: - It was made to be my responsibility to reschedule the move. I moved on Saturday, called the office Monday morning to reschedule for Tuesday, had to call twice to get through to someone who could help. I was tersely told 'Assume we'll be there first thing on Tuesday morning'. Great, I figured, as I had work plans from 11-3 that day. I had to call on Tuesday morning around 10:30 am as I had not heard from them yet, evidently I was not first in line, despite being told so, and had to call and schedule a re-re-delivery for 3pm that day. This could have been avoided with better communication. - I was charged roughly $100 over the estimate on the first day of delivery and told that I 'most likely--90-95%--will not be charged for the redelivery' from my mover. Considering it was already over budget, I found this comforting, however, I was charged an additional almost $300 for redelivery, bringing my total to almost 50% ($1155 compared to ~$800) over budget. I called to ask for a bill reduction, as to me, it seems ridiculous to charge someone that much over the estimate, especially considering the circumstances, and was offered only a $55 reimbursement. The reason cited was that my list of items, specifically my weight equipment, was inaccurate, despite the movers giving me the OK when they first showed up in the morning, hence the inaccuracy between estimate and actual pricing. As a customer, I don't want to be blamed for them going over budget, especially considering the egregiousness of the splurge and that my list of items was deemed accurate the morning of the move. I still cannot believe that it cost nearly $1,200 to move a two-bedroom apartment 15 miles across town. I recommend seeking a different moving company, All American may be great when they works well, but dealing with their office quickly caused an unpleasant experience and a major hit to my wallet.
2 8 years ago (29-12-2017)

All-American helped me twice. The first time was for my personal residence and the entire process went smooth. The crew was professional and took care of my possessions. The second time was during a purchase of surplus office furniture. Rather than moving the furniture myself, I called All American to do it. The service was what I expected; the comments from others buying furniture was not: they thought hiring professionals to deliver the items was a great idea! Thank you, All American!
5 8 years ago (02-10-2017)

Given a two hour window to make a delivery, from 5 to 7 p.m. Missed it by four hours, didn't get delivery of item until 11 p.m. I would have rescheduled if they could have let me know that it was gonna take just that ridiculously long. But they couldn't even give me an ETA once they blew the deadline. The delivery guys themselves were apologetic, polite and efficient. It looks more like they were given far too much to do in one day by people above their paygrade.
1 8 years ago (24-08-2017)

My wife and I had an absolutely excellent experience with All-American. Dave and his partner were on time. They introduced themselves as soon as they got to our condo and then got right to work. They were very careful with some of our more delicate items but at the same time very quick and efficient. They moved everything into our new home and assembled some furniture exactly how it was supposed to be done. Once again they were courteous and very complimentary of our new home. Excellent service and workmanship. A+
5 10 years ago (14-09-2015)