All Systems Repair

CAUTION !! BEWARE !!! CAUTION !! BEWARE !!! I went to GREAT LENGTHS to communicate as CLEARLY as possible w/these people, to try & understand what services they were going to offer me, and for what costs. My communication skills are very-good to excellent. I called & spoke to an employee named Matt. I went in & talked to this same Matt. I took notes, because I have two laptops that need a lot of work. So, I was looking at spending a lot of $ for repairs, so I wanted to do my homework on these people before I authorized any repairs. So, I spoke to Matt at the counter for 20-min's & left feeling just O.K. about All Systems Repairs abilities. Nothing about them struck me. I called back to ask the same questions to see if I'd get the same answers & spoke to a "Colin" this time. After I asked him the same questions I asked Matt earlier, I went in & spoke directly to this same Colin. I refreshed his memory about his & my phone conversation. And asked him the same questions a 3rd time. He answered them as he did, and as Matt did the past 2X's. I left again to go get my laptops & bring them back in for the repairs finally, because I was satisfied w/the fact that they just told me the SAME answer, for a THIRD TIME, that they could & would be able to provide a certain service on my laptop. Well, I TRIED to communicate w/these people, to only end up having one of the employees, "Colin" become very defensive w/me, and start arguing w/me over a point that I was politely trying to make to him about their horrible communications that resulted in them changing their answer the 4th time ! The 1st 3X's I asked them if they could perform a very important service to my laptop, the answer was "Yes", 3X's ! Then, after I invested ALL that time & energy, I finally trusted them to perform the work to my laptops, and brought them in for Colin to to do a final Diagnoses. Which he did. but then when he wanted me to authorize ALL this expensive work that resulted from his diagnostics, I asked him ONE LAST TIME if they're going to be able to perform this ONE certain service to my laptop, HE CHANGED HIS MIND & SAID "NO" ! THESE CLOWNS HAVE ABSOLUTELY ZERO CUSTOMER-SERVICE ! NOR DO THEY HAVE ANY INTEGRITY ! And, they expect you to TRUST every word they say ! Well, guess what !?? I don't trust anyone who works on something of mine that I cant actually "see" what they've done ! So, I'm going to do due-diligence to understand exactly what they're offering, and for how much $ ! Well, as soon as you start asking questions these clowns questions, they get REALLY defensive ! And WE ALL KNOW WHY PEOPLE GET DEFENSIVE ! They're HIDING SOMETHING ! Usually the TRUTH ! These Tech-Kids (They're not even Adults !) are simply a bunch or young, anti-social kids who come & go at this place like McDonalds ! The turn over rate here is SO HIGH, that you never know who you'll be dealing w/on a daily basis ! And they cant even afford there own HEAT...so they burn wood ! C'mon man, REALLY !!!! Wood-heat & smoke is the absolute WORSE thing for Electronics !!!! I know this for a FACT. So, THANK GOD they showed their true colors BEFORE I authorized & allowed them to do ANY work ! Ha ! Ha ! Laugh is on you Colin ! You LOST OUT on TWO, not one, BUT TWO laptop repairs ! That's A LOT of $ ! So, I foresee this dump lasting maybe another year or two, and then, like ALL THE OTHER PREVIOUS DUMPS BEFORE IT, in the same building, on the same street, in the same town, WILL FAIL & GO UNDER and become VACANT ONCE AGAIN ! So, I'm telling you, this was not a one time, unique incident ! This was a true test of this places integrity & test of their customer-service, BEFORE they did ANY work for me on my laptops, and "ALL SYSTEMS FAILED" !!! Ha ! Ha ! Ha ! Ha ! Ha ! Ha ! Funny how that sounds so good. So, its funny how things happen in life. Thankfully they showed their true colors, and scared me off, because I found a Tech-group not 200 ft from my house here in Essex jct ! YAHHHHHHHHOOOOOOOOOO !!!!!!
1 7 years ago (13-04-2018)

Got my laptop screen fixed for way less then the big guys were quoting me. Got it back in to me the next day. Paid $165 very quick service would definitely use them again.
5 10 years ago (05-12-2015)

Thank you for the speedy and through service. My computer is now running faster than ever...I can't keep up!
5 10 years ago (11-02-2016)

Simply called and asked if they were interested in purchasing a machine of mine. He asked what it was, and I respond with Dell XPS. He then askes how much I want and then decline the offer and hangs up. As a tech guy myself I thought this was very rude that he never even asked what was inside the computer, as he was very rude about it all. Definitely needs better public skills.
2 10 years ago (02-09-2015)

I am usually really good with my machines- I've run Linux almost exclusively since 2010 and I've worked in the past as an IT guy, but I had recently moved and didn't have the time, the tools, or, in this case, the knowledge to handle the latest problem. I dropped it off with them and they did their free diagnosis thing, and it turned out that the problem was so easy to fix that they just did it for me and charged $40- minimum shop fee. They went to the effort of researching my specific motherboard and told me all about how other ones like mine are holding up to the test of time. I know what to look out for and which components are starting to show wear and tear. I'll be coming to them again if I ever need help. edit: I went to them again last winter. Long story short, do not trust them with your ultrabook.
3 11 years ago (20-10-2014)