Prosystem Technology

Just going to repost what I posted on yelp 'cause that rating (2/5) is MUCH more accurate than their google reviews and this should more accurately reflect their actual business practices. I needed my laptop's front case replaced because it was cracked and PINE Computers (now known as Protosystem Technology) was recommended to me. Never again. I brought it in and it seemed fine, they super-glued it for the time being and told me my new case would be in in about a WEEK. I paid for it, asked if that would be the total cost, they said yes, and then went on my way. A week and a half goes by and I wonder why I haven't gotten a call yet, so I call them. It "got lost in the mail." Anyway, an ENTIRE MONTH goes by, their make-shift solution had already come undone, and it FINALLY comes in. I bring my laptop in and when I come to pick it up later they tell me I owe them ONE HUNDRED DOLLARS. This came as a surprise to me because they told me I had paid the total cost before. So of course, being a broke-ass college student, I was upset. The owner- YES. THE OWNER. TIM PARROW.- told me they could put my old case back on and deal with that or pay for it and that "you have to pay for things in the real world." After I started tearing up because that was pretty much all the money I had in my bank account they offered me a "student discount" of ten dollars. Horrible customer service, horrible owner, 1/10. Will never go again. Also, notice how Tim has only responded to those that gave him good reviews instead of trying to address the negative reviews, which is just telling on what kind of person and business owner he is.
1 7 years ago (27-05-2018)

Girlfriend's phone doesn't turn on at all, went in to repair shop around 3:00pm. Real nice and quiet young guy at the front, I really liked him. Got a text only two hours later and the phone was fixed. Same gentleman lets me in at about 5:15 (after they're closed; i was a little late). I was very grateful that they were so prompt and friendly. I would recommend their service. YELP is a terrible site where businesses pay for reviews, don't listen to a lot of those!! Matt
5 9 years ago (05-12-2016)

Incredibly nice, but deleted everything off of my computer. I thought I'd go to professionals to handle a simple updating problem. If anything, it'd prevent me from trusting myself. Well, now, I don't have 2 years worth of music and photos. Thankfully, I backed up some important files, but not enough to not be shocked. O, and never received the refund I was promised.
1 9 years ago (18-03-2016)

What's most important in a computer repair company? Honesty? Professionalism? Courtesy? Fair prices? The ability to actually fix your computer? How about a place that offers none of those? I brought my laptop in to be checked out because it was periodically seizing up, for no apparent reason. They charged me about $50 and promised to call me before doing any work that would cost me further. Well, they kept the unit for about a week, and finally called and said they couldn't reproduce the problem. At that point, I didn't know what to think. Was I crazy? I went and picked the computer up. Just to check, before I walked out the door, I decided to power it on and make sure the problem had really gone away. The computer immediately froze up. I showed them, and they decided to keep looking. Good plan. About a week later they called back and said they still couldn't reproduce the problem and to come pick it up. By then, I was happy to get it away from them so that I could try to find someone else to fix it. When I arrived there, to my amazement, they declared they had fixed it with some Windows updates and charged me more than $100 additional. Let me take you back for a moment, to when I first brought the computer in. At that point, the person at the front desk turned the computer on and saw it freeze up several times--once in the middle of BIOS. BIOS comes up before Windows loads, so it was literally impossible for that problem to have been fixed by Windows updates. I was very upset and demanded my money back, telling them to reverse the changes they had made if they had to. They assured me that the fix would do the trick (which I didn't believe) and that their work was "guaranteed": they would give me my money back if it wasn't actually fixed. I did believe that. Just goes to show that you can't be too careful. Was it actually fixed? No, not at all. What happened when I contacted to tell them this and apply for my refund? Nothing: they ignored me. I finally e-mailed them a second time. They responded after a few days with this: "You demonstrated a problem, approved that we keep and repair it.[1] We showed you when you picked up that the problem you demonstrated was no longer occurring.[2] We will not be offering a refund, and consider this matter closed. If you have other problems with the computer that you need fixed we’d be happy to look at it.[3]" [1] Actually, I only approved that they could run diagnostics, and went out of my way to make sure they wouldn't do further work without my approval. [2] The problem was intermittent. I was lucky (in a sense) that it occurred several times where they could see. The fact that it didn't occur again for a few days after I'd picked it up was no different from the days before I'd brought it to them, when it would sometimes work for several days without freezing. [3] Ha ha ha, not likely. I'm very disappointed with Pine Computer Services and would strongly recommend that if you value your time, your money, your computer equipment, or your well-being that you avoid them even in desperation. There are other companies who won't fix your computer properly, but this is the first one I've found that both failed to fix the unit and repeatedly lied about it.
1 10 years ago (03-08-2015)

These guys are the best. Reasonably priced and quick and straightforward. After getting the contents of an old hard drive transferred to a new machine, I had some trouble locating a crucial email archive. Dylan had me bring the machine back in, late in the day, and worked with me for 45 minutes to figure out the problem and get it fixed. At no charge! Highly recommended.
5 12 years ago (10-01-2014)