Geek Squad

I initially had a relatively nice interaction with the agents at this location. My laptop needed to be sent in for repairs and was covered under warranty. The source of the issue was the USB charging port jarring loose, which i learned is a common issue with regular use. After receiving my repaired laptop, I inquired about purchasing another warranty since this problem is likely to recur with normal wear. The response I got from the agent was essentially that my laptop was too old. There was also a large, obvious scratch on the laptop, that I mentioned. And was told that because there were other small blemishes already present, I "couldn't prove" this was the fault of Geek Squad or Best Buy. I understand policy is policy but this information was delivered rudely, and in a way that was clearly meant to insult a (two year) old crappy laptop. Lastly, I explicitly asked more than one agent everything I should do if I choose to back up my computer myself, and am now realizing "making sure you can retrieve your Microsoft license" was completely overlooked. Your experience is a luck of the draw of who you end up speaking with. I'll be going out of my way to avoid both companies.
1 7 years ago (26-02-2018)

Went to have my iPhone battery replaced. 20 minutes after inspecting it they told me that due to a faint scratch in the glass 9the phone is 5 years old) they would need to send it out. Why didn’t th3y tell me upfront? I can go to an Apple store and have it done while I wait. The Geek Squad clergy told me I would need three visits. C’mon. Really?
1 7 years ago (06-01-2018)

5-star service by knowledgeable Geeks!
5 7 years ago (17-03-2018)

We called in to see if our two month old laptop was covered by water damage (as a last ditch effort). The staff at Geek Squad looked up all our information along with the make/model of the laptop and told us it was covered and that we should come in for an appointment. Upon driving to the store and meeting with their staff, we were basically laughed at as they said there's no way this is covered and would never be covered. They need to train their employees to relay accurate information and to seek assistance when they don't know the answer!
1 9 years ago (20-03-2016)

The agents will go out of their way to make you happy
5 9 years ago (19-07-2016)