April Powers Travel, LLC

I reached out to April Powers via her website inquiring about surprising my girlfriend with a trip to Sandals Emerald Bay in Exuma, Bahamas. April immediately reached out to me with a few follow up questions to get a better feel for what I was expecting with our trip. She was very prompt and informative, gave me plenty of options within the first day of me reaching out about scheduling a trip. Once everything was booked, April confirmed that everything was scheduled to my satisfaction. She provided us with our travel documents, helpful hints and a checklist for our trip that was mailed to us in a binder. April is very thorough and professional. She truly values her customers and ensuring that everything is perfect. We will definitely be booking our honeymoon and any future travel with April!
5 7 years ago (23-02-2018)

The short version: After only one trip with April as our travel agent, my wife and I will never travel with anyone else. You couldn’t ask for a better travel agent! The long version: My wife and I booked our honeymoon with April. I was not so sure about travel agents as I had always booked my travel myself, but with so many honeymoon options, I decided to reach out to a few travel agents. From the onset of my interactions with April, I was thoroughly impressed with her professionalism, accessibility and promptness. She provided us with various travel packages that were within our budget and that gave us the honeymoon of our dreams — an ocean-front room with a tranquility tub at a Caribbean all-inclusive resort. A few weeks before our trip, April sent a package with all of our trip documents, a thorough list of helpful hints and to-dos before leaving for our trip, and customized luggage tags for my wife and me. Unfortunately, the package did not arrive due to a postal service mistake. However, April quickly assembled a new package and reordered another set of customized luggage tags at her own expense and insisted she deliver the package in person. This was a huge relief as I had a lot going on at the time preparing for my wedding! Fast forward to approximately 7 hours before our flight was to depart and we learned the airline canceled the flight. I was hesitant to call April as it was 1am in the morning, but I finally decided to call her because I did not know how to best handle the situation. April answered my call, got out of bed, and got on the phone with the airline to reschedule our flight. She had us on another flight and contacted our resort with our updated arrival time within an hour. Again, this was all done from 1-2am!!! Throughout our day of traveling, we experienced numerous delays which ultimately resulted in us missing our connection to our final destination. April was in contact with us through it all despite being on vacation herself, contacting the airline to again reschedule our flights and to secure overnight accommodations at the airline’s expense. In fact, she had already rescheduled our flights before we landed and realized we missed our connection to our destination. While it was disappointing to miss a day of our honeymoon, it was such a relief to know we had April on our side as our advocate. Due to the changes in our flights, our bags did not arrive with our flight to our destination. However, once again, we reached out to April upon figuring out our bags were delayed and she immediately called the airline to open an incident report and arranged to have our bags delivered to our room at the resort. My wife and I were able to enjoy our honeymoon and not worry about our bags because we trusted that April had the situation under control. Despite these “hiccups,” all of which were completely out of April’s control, my wife and I had the honeymoon of our dreams. This would not have been possible without April’s tireless, around-the-clock commitment to my wife and me. We could never thank her enough for all that she did to make our honeymoon a success. It should go without saying that my wife and I HIGHLY recommend April Powers Travel. We’ll never again travel with anyone else!!
5 7 years ago (23-04-2018)

April is an awesome breathe of fresh air. I had been trying to plan a trip for my husband and I to Hawaii for the last 6 months. I am the type of person that knows what I want (for the most part). We travel quite a bit, and I have never had any problem putting together our own travel packages for our family and anniversary vacations. But, planning for Hawaii started to get a little daunting with all the islands, resort options, and trying to find the best deals. MY PREVIOUS EXPERIENCE BEFORE APRIL POWERS TRAVEL, LLC I had read great things about Virtuoso, so I went with a local agent that works under the Virtuoso network. What a disaster! Even though they are supposed to be agents for "luxury" travel, I did not feel like a valued customer. The agent I was working with before did not return phone calls when promised. She did not respond to emails AT ALL. In fact, when I told her I was done working with her AFTER I had already provided my credit card, she never even gave me the courtesy of returning my call or email. So, I dumped her. I called another Virtuoso agent and she said they wanted a pretty hefty deposit just to talk to me. She wanted me to fill out a 10 page questionnaire pertaining to issues that didn't even apply to our current travel plans and she spoke down to me and talked to me as though I needed someone to tell me what I liked. After that, I was like forget it! THANK GOD I FOUND APRIL! I went to google. It was not easy finding a travel agent with decent reviews. I imagine people are hard on agents because a lot of people only post when things go wrong. But, I found April and I decided to give her a call. She was so nice from the very first phone call. I was calling her towards the end of the day with time-sensitive plans and she didn't hesitate. She had our travel all figured out and booked within just a couple of days over a weekend! I was totally amazed and relieved. It probably would have been even faster had I not wavered (in speaking with my spouse) on some of the amenities we were looking for. So far, she has returned every phone call and has answered all of my emails. I try not to be high maintenance, but when you are taking a milestone anniversary trip a 12-hour flight away, questions come up and come up and come up. She's been awesome to answer ALL of them within a very short period of time. She never made me feel like I was a burden or a pain. That seems like this should be standard, but I can tell you from working with other agents, it's not. Go with April Powers Travel. You will not be disappointed! Thanks April for saving us money, time, and personal sanity.
5 7 years ago (10-01-2018)

Just returned from the best vacation of a lifetime thanks to April! Utilizing her knowledge and expertise, April collaborated with us as well as many other parties fine tuning every detail providing us with a personalized travel book with all of the information to keep us organized. She also gave us advice on tipping and what to expect on our first all-inclusive resort vacation. April is passionate about her work and a pleasure to work with. Can't imagine working with any other travel agent for future vacations.
5 8 years ago (28-07-2017)

April has always done a fantastic job assisting my family in booking our group vacations (usually 10-14 people). She is very knowledgeable and trustworthy, and I highly encourage anyone who does not mind having a remote travel agent to utilize her services. You will not regret it! Integrity ranks very high in my book, and I am very happy to refer April's services out to anyone looking for convenience and peace of mind when planning a vacation. She always gives top notch service, and, as long as she is in the business, I will always seek out her services when needed and/or refer her to family, friends, and anyone else who may be in need of her services!
5 8 years ago (06-06-2017)