Avenue Bicycle Station

What's important to me in a bike shop: honesty, transparency in pricing, thorough knowledge, follow-through on work done, being a local small business. The Avenue Bicycle Station aces 4 of the 5. Their follow-through on work done can be slow; more than once, I've been given an estimate on when my work-commute bike would be ready to take home, and it's taken 2 more days to complete work. Note, as one reviewer here states, their hours are often limited, and I once did show up during business hours to find the store closed; I fixed the problem by calling before heading over. However, their prices beat the competitors in the area, and the bikes they offer for purchase are great. They are welcoming and knowledgable. Honesty and transparency matter to them, and they are a local small business. I will continue to highly recommend them to anyone in the Michiana area.
5 7 years ago (01-05-2018)

Very expedient. Gets the job done!! Cheap. Workers are very honest and good people. Best bike shop in South Bend.
5 7 years ago (17-02-2018)

I've had a couple of problems that I've taken my bike to the shop for: bent derailleur, truing the rim. I've found their work good, their prices reasonable and their advice sound. What more could you ask?
5 7 years ago (03-03-2018)

This shop is soooooo great and the men there are so nice. I went in the little shop to see what they could do to fix up my mom's old bike for mother's day. I had brought in pictures because I couldn't sneak the bike away without Mom noticing just yet. They gave me an estimate on what it would be to restore it and it was so much cheaper than what I was expecting. So I had my dad bring the bike in the next day they were open and he said they were super excited to work on a vintage bike with all the original parts. Now we don't know exactly how old the bike is but it was originally my grandfather's bike, a sears roebuck, that we think was from the early 70s. Now we were bringing it in kind of late to have it ready by mother's day but the guys said they could probably squeeze it in after the other two restorations they had to do before it. These guys ended up going above and beyond with it. They replaced and replenished and even went so far as to find the original decal stickers it once had and put those on it. They said they turned a bike around that fast and I say they did a damn good job for the little amount of time they were given. It looks beautiful! When we presented the bike to Mom, she absolutely loved it. Grandpa had long passed away and the bike had just been lying around collecting immense amounts of dust and cobwebs. It has a lot of sentimental value to her and she was so happy to see it completely restored and in mint condition road ready. So pleased with the work and extremely thankfully for the work they did!
5 8 years ago (14-05-2017)

I rarely give bad reviews - or believe in giving them - so it's notable that I'm doing this! The Avenue Bicycle Station is the kind of business I'd like to support. But I'll avoid them with everything I have. EVERY time I've gone in they've messed up on some level. They do shoddy work and charge high prices. And they could care less about the customer. They close frequently early without warning. They're rude and unapologetic. They've charged me twice on my credit card - and I had to be the one to notice the error. In short: DO NOT GO TO THEM.
1 9 years ago (08-09-2016)