Bank of America

This place is the absolute worst place to do any financial business. The employees are lazy disrespectful and downright rude. Their hours constantly change and are very self serving to only the employees of this branch. They could be standing there doing nothing but yet you still have to have an appointment. They have gotten so ridiculous with their Covid protocol that they don’t help and refuse to help anyone. I have been to this location for damn near 20 years. I started my account well over 30 years ago in San Antonio. I have been a loyal customer and I have never seen such disrespect for the public. The only thing convenient about this branch is its location. What a waste.

I lost my credit card because the employees at this branch don't know what they are doing or how their own system works. Shady Abdallah, failed to add my document to my account properly and it was never received by the bank. And the delay caused my this mistake cause my credit card to be closed.

This is the best bank I’ve been too. My card info was stolen and I went to a different bank for help and they were 1. Super rude 2. Did not help and 3. Said that they wanted nothing to do with it and that I had to call. When I went to this bank I was honestly loosing hope because I’ve been going through so much and no bank was helping. However this bank solved my problem right away and they were super kind and told me exactly what to do and guided me through it. And a special thank you to Shady for being so helpful!

There was a long line of customers. The ATMs did not appear to be working.

I DIDNT KNOW BANK OF AMERICA WILL BE WORST THAN WHAT I ALREADY BEEN THROUGH I CAME TO CASH A CHEFK AND THE MANAGER SAID ITS A FAKE CHECK AND BASED ON THAT IM FILING A LAW SUIT AGAINST HIM AND MYAWYER WOULD LOVE TO TALK TO YOU ON COURT IM CLOSING MY ACCOUNT AND NEVER DEAL WOTH THEM ANY MORE

This has been my bank since it started in this location and I have been banking with this institution since 1980s. But first time, I am compelled to write this opinion. They had a covid case and closed down the bank completely. This is in May 2021---when most folks have been vaccinated. They do not have a date when they will reopen. I needed to get into the safe deposit box, they asked me to e mail, but of course no one is replying to that e mail. I really dont think it is safe to have a safe deposit box here, if they are going to close indefinitely on a whim.

The San Felipe and Sage Bank of America branch is one of the worst branches in the city of Houston and any of the other major cities that I have visited/resided in. It does not matter how busy or slow it is there is always one teller assisting the guests in the lobby with 4 - 5 bankers in their offices. Additionally, for some odd reason the male manager is always hoovering over the teller telling him or her how to do their job instead of him logging on and helping the customers. Moreover, there are various tellers standing around looking aimless and non-caring they do not look happy to be working there. As an example, on a very busy Friday in June 2016 there was again one teller helping the long line of lobby customers. The same manager was hoovering over the teller, as he always does. To add, there were two more aimless staff members just watching and it was a very peculiar sight. There were five customers in line and when I walked in they looked exasperated, sad, and angry. I ended up leaving without cashing my check that day. To note, the wait is so long that the bank actually put chairs in the standing line so that customers can sit down I give them partial credit for the chairs, thus the one star ; but if they know the wait is that long why not get some of the idle workers to help the customers? In my opinion, either the corporate office is responsible for the failure of service or the bank management is horrific. Either way, I do not recommend this bank.

Great upscale bank. Manager Eric was extremely helpful, took care of the multiple issues we needed tackled that day updates to existing account, new account, deposit boxes, etc. It was a busy day, so Eric and Jodi helped to speed up the process before meeting with Agata to step us through a new account. Overall, everyone was very nice and helpful. Even the coffee was good!

Rodolfo Saavedra is one of the nicest bankers I've had the pleasure of dealing with in a long time he was patient with my situation and helped me without any judgment Thank you so much I will bank at this location any day of the week

The worst branch I had even meet in the area. Worthless incompetent staff. Initially the have declined to assist me in my case, when after trying unsuccessfully to solve my case the staff is not open mind, means not out-of-box game me fillings that I am not valuable customer. They had convinced me that my case insoluble. In fact, using online support, the solution was found and case was solved.