Reviews
Very disappointed in the service from Bank of the West in general. Communication and follow-up needs improving. I will be taking my banking elsewhere.
I always receive first-rate customer service at this branch and excellent service, in general, from Bank Of The West. Been banking at University Hills for 12 years, never experienced a problem. Kudos to the staff! Thank you!
Bank Elsewhere!!! Bank contracts out underwriters, almost 3 weeks late on closing home loan. Not a bit of urgency leaving families homeless during holidays!! Worst experience ever!!
Friendly and kind staff. Dee was especially understanding and patient. And although I'm thoroughly dissatisfied with the loan department it is in no way a reflection of the customer service.
Always have a quick, positive experience. Would give 5 stars if the hours weren't so ridiculous. Open until 6 on Tuesday and Thursday and only until 5 on Monday, Wednesday and Friday. Seems a little backwards.
Very helpful and considerate group of professionals. Highly recommend this branch!
Larson Rong is the ring master of this circus that leaves you wishing you had never entered it. When the ring master gets called out on his lack of fallow thru, Larson gives you the number to “Stacy”…an alleged “area manager” who’s phone rings and rings and rings…and is never answered. Bad Bad Bad, do not use this bank!