Beacon Place | Hospice and Palliative Care of Greensboro

My mother-in-law passed away several years ago and my brother in December of 2017 both from cancer. My experience wasn’t great with either one as far as Beacon place taking care of the family. They were no space other than the room for the family to stay the night. We were approached by the staff while staying in the family area and were told it was unexceptable to be in there over night. While hanging out it the family room during the day started to be unexceptable as well. We were told numerous times to go home because he wasn’t going to die today. They also approached my brother, who was dying, about the family and many others being there was to much. He was told he needed to handle this. On a number of occasions we were approached in negative ways and we felt salt was being poured in a wound. Most of the staff didn’t seem sensitive to what we were going through. It seemed to be what was best for the staff. It seemed to make our journey harder as we felt we weren’t welcomed to be there with our family members. On a good note, some of the staff was excellent in taking care of both relatives and our family. Unfortunately, the bad out weighs the good. I feel they need to have a better plan in place to meet the family needs. Possibly a place like the Ronald McDonald House or explain their rules and expectations before hand.
2 7 years ago (09-02-2018)

To say I am disappointed with our experience at Beacon Place would be an understatement. My father passed away at the end of December. Throughout the week at this facility our family was treated as if we were an inconvenience due to our large size. My mother, 2 sisters, grandparents and his 3 siblings were by his side from Sunday to Saturday. We were extremely respectful and courteous to the other families at the facility. We shared meals and words of support during their difficult time. However, the staff took it upon themselves to approach my dying father to tell him that something needed to be done about the amount of visitors and overnight guests before even considering talking to us, the family. There were zero signs posted regarding overnight guests and when asked to see a written policy, the staff was unable to provide that. Eventually we were approached and told we were not allowed to stay the night. We were told that our family size was intimidating to other families staying the facility and we were essentially hogging the family room. His own daughters and mother were told to go home. This is unacceptable. In addition, my grandmother's ipad, which was in a zipped bag in the family room, was taken. The staff refused to investigate. While it is just a material object, she had a journal containing the 5 years of entries regarding my dad's battle with cancer. Talk about pouring salt into an open wound. I contemplated writing this review for over a month because I'm not sure my review will change anything about this facility and how it operates. However, I hate to hear of another family experiencing the same type of disrespect and treatment during such an already emotional time. Please consider sending your loved ones elsewhere.
1 7 years ago (09-02-2018)

Wonderful caring people. Nice gardens. They were kind and supportive during my fathers stay here.
5 7 years ago (09-10-2017)

The staff is very friendly. The place is very clean inside and out. Each patient have their own patio. It's a very nice place to put your love one at and you don't have to worry.
5 10 years ago (04-07-2015)