Benoure Plumbing Heating & AC

I can no longer recommend them. I think they used to be good. We've used them for years like cleaning furnace. The last 2 times they've charged us for 2 hours of labor even when the tech leaves for a part "he doesn't have in the truck" and it only takes them 1 hour to do the work.
1 7 years ago (23-02-2018)

I should have read the reviews first before calling BPH. The technician arrived on 4/4/18 to fix a problem with our furnace not shutting off. Shortly after the technician left, the furnace began making a horn blowing sound. We called BPH and the technician came back the next day to fix. My complaint isn’t with the repair or the technician’s competency, but rather with the fact that I was charged the $125 minimum service charge for both visits! I feel the $125 fee for the second visit should have been waived. When I called the office to inquire about the double charge, I was told I needed to speak with Mike (owner?). Of course Mike wasn’t available, so I left a message. In fact, I have left 3 messages to date with no response from Mike (it’s been almost a month since the initial service visit). If BPH owners are too busy to respond to their customers, they should at least empower those that answer the phone with the ability to do more than transfer a call; otherwise, with customer service like this, BPH may soon find themselves with all kinds of time on their hands.
1 7 years ago (27-04-2018)

Was freezing cold heater out late on a Saturday night.... Took care of me .. Highly recommend to all my friends.. updating my review, one of the Owners you to know me as Jed back in high school, used his company ever sense.... still calls me my old Nickname after all these years. Glad to see your company is successful say hello to the Hermit for me ... but most of all thanks for the quality service!
5 8 years ago (02-11-2017)

Four weeks ago today I was promised an estimate for a new propane heating system. The service rep, Jeff, said I would have it the following Monday or Tuesday. Well, I am still waiting for the estimate. This delay tells me Benoure isn't too interested in my business. It also makes me wonder how good their service would be. End result, I will not use Benoure nor will I recommend them to other people.
1 8 years ago (13-10-2017)

What a bunch of scammers! My hot water tank failed so I called Benoure and told the receptionist the problem and they sent a technician to check it out the next day. He confirmed that it needed replacement, and that he'd email me an estimate, which he did the following day. However, the estimate was just a blanket price for labor and parts and didn't tell me what they were charging for either, so I asked for an itemized estimate which detailed the cost of the tank, labor, etc. 3 days later and after 2 more emails I finally got it, and just as I suspected, these scammers were trying to charge me almost double the retail price of the tank! Double, as in one could buy the task themselves at home Depot for 1600 and they wanted to charge me 2900 for the tank.plus parts and labor. I responded that I'd prefer to just buy the tank myself but that the price on labor and other parts seemed fine and would like to schedule the install....never heard back. I guess if they can't scam you they don't want your business. I've got a house hold with 5 kids and we've had no hot water for 10 days as these scumbags wasted a week trying to scam me.
1 8 years ago (19-09-2017)