Best Western Plus Kelly Inn & Suites

The hotel is nice, rooms are comfortable and everything was in good condition. The walls are thin, could hear the noise coming up through the AC unit I think. Lots of slamming doors during the night. The pool was area was fun for the kids, a small area for the little ones and bigger pool for the big kids which is really nice. Plus the water is warm so we enjoyed that. I would be aware, however, about where you park your vehicle. There is an open lower level parking area that does not have any security cameras. Both of our cars were broken into. I didn't have anything of value that was taken but everything was rifled through the vehicles were locked. It is surprising to me that the hotel wouldn't invest in some security cameras given the location of this hotel and I see this isn't the first issue reported.

The room itself was fine. We had a poolside room and there is a lip between the carpet are and the hard service by the pool that was quite significant and we tripped on it multiple times. The guest service person who I spoke with on the phone was not pleasant to deal with and was overheard at check in being very short with someone on the phone as well. Hospitality is the name of the business. Maybe try a bit harder. All other staff were wonderful!

Hotel was extremely nice. We had late night check in with no issues what so ever. The only problem was our room smelt a little moist and everything kinda felt damp. But other than that great sleep and great amenities. Will stay there again next time we visit.Rooms: 4/5

I stayed here for two nights for a work conference. The hotel room: The room wasn’t great. Very outdated and basic things were not kept up. For example, 1 the bathroom door was clearly kicked in at one point and had damage but was not replaced. 2 The water was not clean and had an almost rotten smell to it. 3 Additionally, I found bugs in my bed. I took photos and showed them to staff and it was decided they were probably wood ticks. This could have easily been a tick I brought from home as I live in a forest, it just simply isn’t something that has happened so I was taken by surprise. 4 the beds are not comfortable and I left with neck and back pain. 5 the curtain track was not installed properly and there was a couple inch gap of window that was not able to be covered by curtain. The hotel was very quiet which was appreciated. The conference room: The conference room was similar to the hotel room where it was outdated but worked. Unfortunately they did not have the ability to turn the air on and the room was well over 80° most of the time. It became increasingly unbearable by most people attending the conference. I would not recommend this hotel for spending the night or hosting a conference. I gave the hotel two stars due to the outstanding service received. Staff was friendly and willing to help. I absolutely loved every individual who I came in contact with!

Nicole, you are amazing! I arrived to this hotel to stay for the night due to a job I had here in town. Upon arrival I was properly greeted by the front receptionist named Nicole. Not only was she pleasurable to talk to while getting checked in, but she went out of her way to make sure if I needed anything extra to let her know so she can accommodate my needs.. I will 100% make sure I stay here in the future, just because of her customer service. Thank you again Nicole for the hospitality that you have given me and my crew. I’ve never felt more welcomed when staying at a hotel.

We drove 3 hours here: went to green mill for dinner . 2 children two adults, we waited over an hour to get the food. One adult didn’t eat because they messed up order one child didn’t eat because hair it was black and curly long!!!was in food! Web site claim free breakfast from 6-10 but no hot breakfast . Granola bar only bag. Not at all satisfied with the place; If you going to a convention or concert. This place is ideal because it’s right next door to the convention center. If you expecting the 8 star rating I’d find a better place this place rate I paid a lot for the room and very poor quality amenities and accommodation

We stayed at this hotel July 12 - 15 and had 5 - 6 rooms with family members, all in town for a family funeral. We had two vehicles broken into while we were there. One had just a few things taken but our truck, which was fully locked, was broken into. Fishing equipment, a tent, and a bag of clothes were all taken. Probably $600 - $1000 worth of stuff and that does not include the repairs needed now. When I told the staff at check out the response was - "we've been having that happen lately". This was not mentioned at check in. And if this is happening what is being done to stop it? Security, cameras, more lighting? The manager was busy so couldn't talk to me but I was promised a call - still waiting. We had to get to the airport so I couldn't wait at the hotel.? I was very disappointed and would never recommend this hotel to any one else.

I booked a hotel and I was eagerly awaiting checking out the room but unfortunately I was unable to even get a key card because unbeknownst to me there was a local fee in which you live 50 miles from St cloud or the hotel you are unable to stay at the hotel unless you give them an extra $150 which i did not have seems a bit ridiculous and a bit overrated and if it's that big of an issue it needs to be addressed sooner in the booking process. It's become a necessary policy for people who live 50 miles away from this town to pay an extra $150 it seems very redundant it seems unnecessary as hell especially since in this economy in this day and age not a lot of people have an extra $150 and you already ran a card to confirm a booking so obviously they have the funds to cover your displayed price if you wanted to be more you should jack up the price and see how many reservations you get

Rooms were okay, kinda outdated. Toilet overflowed, barely had any water pressure. Bed was comfortable. Seems like they need some updating, not bad for a night. Don’t think I would stay here again though.

Hard to get to. Not enough chairs for the amount of people sitting around the pool area. We ordered from the Green Mill attached to the hotel. Pizza and spaghetti. Pizza flopped around like a wet noodle, not tasty either. Expensive. Meatball on spaghetti was so hard you could not cut it with a fork.Rooms: 3/5