Blue Haven Pools - Manassas

It has been 7 months since signing the contract and the pool is still not completed. It's a basic pool, nothing special or complicated. I was informed prior to signing, that the pool should take 3-4 month depending on the weather and permits. Weather has not been a major issue and permits took a few weeks. Blue Haven seems to have an issue with limited resources, subcontractors working on multiple sits, causing, what seems to be a scheduling nightmare. I relentlessly ask for dates, but am not able to get a solid answer. I'm still not sure when this project will be over. I can't comment on the "product" as it is not yet completed!!!
1 6 years ago (29-05-2018)

Blue Haven did a wonderful job on designing our beautiful pool! We have been extremely happy, everyone has been very pleasant and easy to deal with. We definitely recommend Blue Haven!
5 7 years ago (03-03-2018)

BHP's installed our 16x36 inground gunite pool in the spring of 2015. Frank, Tyler, and Scott (construction super at the time) were all very friendly and helpful during the process and all subs associated with the construction were extremely knowledgeable and considerate during what can be a very "tense" time (i.e. my entire yard pretty much became a moonscape). However, neither the pleasant sales experience nor the "hold my hand" construction period is the reason for my review. The real reason is the excellent customer service that followed the installation! Being a little OCD, I bugged these guys constantly asking newbie questions regarding maintaining my new oasis (even though BHP included one month of free water maintenance after construction). Frank, Tyler, or Scott were always quick to get me answers to all my anal questions, never once making me feel like I was being a pain in the butt. They even extended my free water maintenance period to cover the entire 2015 season. Upon opening the pool for the 2016 season, I found the chlorinator was leaking and quickly called Tyler to investigate. Brian (the "new Scott") was at the house first thing the next morning to remove the old chlorinator and install a new one. Most businesses these days put "warranty work" at the bottom of their schedule, but not these guys! Opened the pool this year back in late April, marking the start of our third season. Yesterday I got home from work and noticed the water was as smooth as glass...not a good sign for pool owners. Found that pump was not working and would make a horrible noise when I finally did get it to kick-on. Again, immediately called BHP and informed Linda of the problem. She was very pleasant to speak with and said she would get back to me regarding repairs. As it had been 2-years since Blue Haven completed construction and this was the height of the building season, I figured I would be put at the bottom of the "to do" list. Within 30 minutes (& after 5pm) Linda called back and said that someone would be out the next day to investigate. While she couldn't give me an exact time, she said I didn't need to be there and that they would call me at the office to give me the results. I was so happy that they actually responded so quickly that I completely forgot to discuss cost. Checked my warranty and discovered that only parts were covered between years 1 - 3 and that labor would be my responsibility. While not happy that a pump that should last 10 years or more was going to cost me money at the 2-year mark, I needed to get it fixed as algae growth doesn't care whether or not I'm mad about paying labor for a new pump install. Got a call from Linda by 9:30 this morning telling me that indeed my pump was bad and had to be replaced. When voicing my concerns about algae growth, she quickly let me know that they had already replaced the old pump with a new one ($650 - $850 pump depending on where you get it). She also let me know that BHP was waiving the labor charge based on their feeling that, "your original pump should have lasted longer". Shocked by this, I quickly passed along my appreciation for this decision to her and BHP's. Based on the warranty in my original contract, BHP could have easily charged me for the labor required to install the new pump but instead decided that my business and subsequent satisfaction was worth more to them than the few bucks they would have recieved...something that's almost unheard of with respect to Customer Service these days! For me BHP's prices were extremely competitive with other major pool contractors in the area (we got 4 bids), construction process was smooth with knowledgable and dependable subs and good communication throughout, and most importantly...OUTSTANDING Customer Service!
5 8 years ago (17-05-2017)

After having estimates from five pool builders, we chose Blue Haven firstly because they have an A rating with the BBB and their salespeople are not pushy like the others. Their prices are reasonable and their service and response to phone calls are prompt.
5 11 years ago (23-11-2013)