Town & Country Pools Inc

I have used this company for years to open and close my pool. This year they really let me down. I have a coverstar pool cover which the cord broke. This happens periodically. Town and Country doesnt do work for pool covers so they referred me to Coverstar in Frederick. Coverstar doesnt return phone calls or e-mails. When I told Town and Country this, they admitted they had problems with Coverstar. Why refer me to a company that you do not have confidence in? Well eventually Coverstar came to the home, gave me a quote to replace the entire cover, and didnt fix the cord. My cover is fine though it is ten years old. Well, it is time to close the pool, and Town and Country was told that about the cover wasnt working and they told me no problem, we will just pull the cover shut. Well, they didnt, and now I have hundreds of leaves in the pool and will just have to do everything myself. Town and Country, you let me down big time. I originally gave a one star rating, but now that I think about it, this is a breakdown when using two different vendors. I did replace the pool cover and then was able to close the pool but by then it was full of leaves, Town and Country came out and cleaned the pool and did not charge for that visit. Now I am very satisfied and its just time to move on. I will continue to use Town and Country.
4 7 years ago (23-10-2017)