Reviews
I went here for vacation in April 2018. I think it would have been better to come at another time. The room was nice and everything worked. Even though there was a continental breakfast the menu was the same everyday. The pool and jacuzzi was clean and really nice to swim in.
3
7 years ago (25-05-2018)
Went off season..very quiet at the time. Room was clean..pool open 24hrs..not overpriced. Does not provide complimentary breakfast but fairly priced buffet style $11.95 and on Sunday priced at $14 I believe with on site chef making omelets and waffles. In house restaurant serves large portions and is very tasty! Had leftovers
4
7 years ago (10-05-2018)
I give this place two stars based on the fact they had nice beds and a nice pool, but negative 3 because of poor customer service.
I honestly never take the time to write reviews, but just felt I needed to based on the terrible service we received this past weekend.
We had some minor issues like, no working coffee maker and no extra towels. We asked for some help with that and got told "well most rooms don't even have a coffee maker, so ..." then "well I am the only one here today so I don't know how to help you with those requests."
We also got locked out of our room and had to go get new cards. Which was just annoying because the place is huge and trudging around to get working cards was a nuisance.
The biggest issue we had was that no one came to tend to our room -like replacing our towels, cups, etc. until 4:30 in the evening. When they were then working around us they also told us that "well since there is stuff on the bed, we don't remake them for you."
It's just a shame to encounter people who seem inconvenienced by doing the minimum requirements of their job.
2
7 years ago (30-04-2018)
Went away for a night in the Poconos. The resort is right down the road from Bushkill Falls (hiking). Probably the closest thing. The accommodations were amazing. nice restaurant, pool and hot tub on site. Very new and very clean. The staff was super accommodating. We will absolutely be back.
5
7 years ago (28-05-2018)
This place is an illusion....clean but limited parking, especially if they holding an event during your stay. Be aware of the noise from other guest..if you want a good quite not....go west or east. No continental breakfast, over charge customers and have poor business practice. I called to have a charge removed, they turn around and billed instead of reducing my bill. I called to speak to a person to make changes, no one on site...yet the extra charges remain on my account. I have to call my bank to get the charges removed....run there are better location in the area....illusionville
1
7 years ago (13-04-2018)