Caliber Collision

This was the worst body shop experience I have ever encountered and I will NEVER return for them to do any new work on my vehicle. I was never called by the body shop rep to keep me posted on the status of my vehicle. I even complained about it when I was told my car was done and it in fact was not when I arrived on April 27th and again on May 1st. The major damage was fixed but pieces were missing from the inside of my door, my paint wasn't even and smooth, the pinstripe was peeling and other things were an issue that had nothing to do with the impact site (my door) such as my window tint film was scratched up, my trunk and hood weren't aligned, my trunk lining was not secure, some piece hanging in the front under my bumper. I took my car that day and was told I would be called in a few days to bring my vehicle back. I asked for proof (a print out, a letter etc.) that I was taking my vehicle and the repairs were incomplete and I will be bringing it back, I was told that wasn’t possible so I emailed Kevin (service adviser) myself with the events that took place and requested a response, he responded. After 2 more weeks of waiting and feeling like I was being brushed off in the emails I decided to call the Caliber Collision main number to complain. The center manager Al called minutes after I made a complaint to say my parts were in and to bring my vehicle in. Once I started emailing and making calls, I wasn't even acknowledged anymore once I entered the shop, except by the receptionist. The last time I came in on May 16th, 2018, Caliber Collision's rep Kevin spoke to me through the receptionist (even though he sat steps away from me and could have and should have spoken with me himself). You would think that knowing I had an issue Al would greet me when I arrived the next day to make sure everything went smoothly especially since I have been dealing with this for over a month already! (April 9th-May 18th to be exact) I have yet to meet him. In fact, when I arrived I asked for Al (the center manager) the receptionist told Kevin I was there (even though he could clearly see me as the space isn’t so big and he sits near the door) he told her that he had not called me so he don’t know why I was there. Instead of passing messages he should have gotten up to see what I was there for. I informed the receptionist that Al called and told me my parts were in and to come in. After waiting for a few minutes Kevin got up and asked for my keys. He didn’t say anything else until I asked should I come back or stay. He said I could stay because it would only be a few minutes. I chose to come back. I called 2 hours later seeing as though I again had not received a call. I was put on hold for 10 minutes until Al FINALLY picked up and told me to come get a rental because they didn’t see what I meant about my paint. AGAIN WHY SHOULD I HAVE TO CALL TO FIND THAT OUT?! I told him I am in front of the shop and could show them. I was informed that my car was not there but it had been taken to another shop. The only people who deserve good reviews from this whole ordeal is the receptionist and the porter at Caliber Collision.
1 7 years ago (21-05-2018)

Not so great results on repairs.....it's been over a month and I have yet to get a call back on fixing the bad job....Update: yet another month has fone by and still nothing. I call and I am told some guy, I think named Kevin, will call. I never get a call....I wait a few days and I repeat to call with someone saying Kevin will call me...and no call. This is the worst customer service and the work is not worth your money.
1 7 years ago (06-06-2018)

I did not expect to go thru a nightmare. No doubt they fixed or repaired my car they best they could and I noticed that they scratched my trunk, the molding of the small rear window , the molding of the driver side without any reason. Looks like the people or workers that prepped my car did not have the experience to perform a quality job. I did talked to one of the sups and who was surprised of all the things I found wrong. I think they need more training of how to take care others people property. Also, they sprayed a contaminated clear coat on top on the quarter panel. A total disaster. Anyways, I hope they improve
2 8 years ago (30-11-2017)

I have never had a problem the many times that I have been there.
5 7 years ago (05-04-2018)

Great people and reasonable prices
5 7 years ago (28-02-2018)