Capital One Bank

Everyone always greets me with a smile & they're professional & efficient.

Things have certainly changed for the worse at this branch. A few years ago my wife and I found its staff to be always smiling, friendly and helpful. No more !!! I recently had a CD mature there and wanted to redeem it and deposit the funds into the checking account there. Very simple -- right? No so fast !! As I am disabled, I called them in advance to ask them the easiest way to redeem the CD. The answer: there is no easy way. There are five pages of documents and disclosures to sign and they told me rather rudely it all had to be done in person and in the branch. They would not even mail, fax or e-mail them to me in advance to read. No exceptions !!! We have already changed a couple of accounts to the M & T office two blocks away where they seem to appreciate their customers. I would suggest the same for others. Or even better go to your local credit union.

After I saw the reviews of this branch I was hesitant to go inside but my experiences have been nothing but positive. The employees are always very polite and helpful. I always get in and out in a timely fashion. The branch is very clean and nice inside. Possibly most importantly they are doing a very good job making the branch safe for customers during covid. They have markers on the floor telling you where to stand, they have 2 big jugs of hand sanitizer, the employees are behind glass of course since it’s a bank, they have two cups with pens at the counter one for unused pens and one for used pens, etc.

I am having a very incompetent experience at the moment. My son is starting his first job and we wanted to open an account. I called the branch this morning to see if they were open and the recording said/implied they were open for full service. We went to the branch to open an account and they said they couldn't do it, we had to do it online. We have been working for several hours online. The process the branch told us to use doesn't work because son is not 18. The open account function stops at the birth date entry point. The option for a teen account won't let us create the account online without linking to an outside bank account to transfer money in. Customer Service won't pick up and the call back option hasn't resulted in a call back in several hours. Very frustrated with Capital One incompetence.

Ruben is a very unprofessional cashier at this location. I've already accessed my account using my debit card. Why are you harassing me for my ID to make a deposit? Is Capital One Bank profiling individuals for making deposit if they are minority

We visited the branch to do a transaction recently i have to say I was very impressed by dealing with the associate named Alaa. He was very pleasant with great attitude. He jumped in to help me right away at a very busy time. First time in a long time i felt welcomed in a bank!

I had a unique issue that I thought I had resolved over the phone with corporate customer service in early December 2018. I found out that the issue was only half resolved on 2-Jan 2019, so I decided to go into a branch to speak with someone in person the following Saturday. This was the first Saturday of the New Year and I arrived 20 minutes before the branch closed – a very busy time. After only waiting for 5 minutes, the Branch Ambassador, Doran Davis, came over to ask how he could help. Doran actively listened while I explained the situation, which took a while because there was a good amount of backstory involved at this point. After about an hour of discussion and phone calls to HQ, the whole situation was resolved. Outcome aside, this has to be the most impressive customer experience I've ever experienced. Doran was focused on helping me the entire time, even though our meeting ran about 60 minutes past bank hours. I didn’t see him check his watch or cell phone once. This is the definition of excellent customer service and professionalism.

Work for a business near this location and every time I walk in I am greeted with a “how are you today” and “how can I help”. Dave has been very helpful and accommodating. Thank you for everything!

My wife called to inquire about opening an account. Rather than answering a couple simple questions they told her to go online or stop in a branch. So we opened an account down the street at M & T. It's called customer service, and they failed at it today.

On the Saturday before a Monday holiday President's Day this bank had a "CLOSED DUE TO WEATHER" sign on its front door...shortly before the time it would normally close on Saturday 12pm it was RAINING!!!