Wells Fargo Bank

Good experience, what you’d expected when going to a bank.

Horrible customer service by the African American guy with the long nails as the front teller. He had a snarky diva attitude the whole time I interacted with him. He acts as if its a burden asking him to do tasks with YOUR account. If it wasn't for our accounts, wells fargo would not exist therefore you wouldn't have a job buddy.

We stop by the bank by 430 pm to open bank account. Branch manager said that only one banker can open account and he is busy. Apparently bank manager is not able/ or capable to open account, or not willing.

I received the "wow" service from this branch this past week. As I walked in the first time, I was noticed by eye contact, and at the soonest opportunity, was thanked for my patience for waiting... which was at most 3 mins. Elsa went above and beyond to take care of my needs, she followed up with me all week. I had a guy there talk to me about my career goals and offered me tips while he was processing things for me. I've been in the customer service field for six years now, and I'm just so impressed with the teamwork and dedication they have there, and the sincerity to which they care!

This branch has nice staff like any other branch, but there are way too many limitations from this bank. I called customer service and they explained that all banks have the same capabilities, i.e. Temporary debit card. When I tried to have a new debit card sent to my home, customer service mentioned none of my requests had been made or shipped. Only go here for very basic options to avoid frustration.

Did not honor the fact that I waited 15 minutes behind one car before closing time. They turned me away which other wells Fargo will honor anyone in line before closing time. I don't even feel comfortable to open an account at my closest location anymore...

This branch at 330 Washington Street, Alexandria has great tellers, but a really unprofessional, ignorant supervisor. I was there this morning Thursday, May 19th to endorse and deposit a cheque. The supervisor a woman in a pink jacket did not even asked for my ID until I brought it up. I could have endorsed a stolen cheque, endorsed it with any signature to match the recipient's name and deposited it in my account. When I mentioned it, the pin dropped and she quickly asked me to come back with an ID. Someone, please, tell this woman to find a job she knows something about.

Customer service is extremely bad in this bank. No one even bother to pick up phones in this branch.

Friendly environment very helpful competent manager and staff dealing with all the issues and finding solutions to.

They are so professional and treating customer very quickly.thank you for her management. I am so glad that i found this branch so helpful for new customers.