Chase Bank

I don't know what everyone else experienced but my trip today was great. Super friendly and helpful team.

I had an appointment at 2:30 and the person I had the appointment with just left for lunch at 2:25. The lady who helped me Stephanie gave me the worst attitude. I am a long time loyal chase customer. This is their first branch in DC and they definitely need to find a friendlier staff. Very disappointed. Chase in all other states have always been extremely friendly and helpful.

As a business owner, I was evaluating banking options. Chase was the most difficult to work with during the research phase and short stint as a business client. First, I tried to set-up an appointment but no one answered my calls/messages. Then, I went into the branch and finally set-up an appointment but had to come back. The general tone of emails/in person exchanges was indifference. I ended up setting up an account but it was set-up incorrectly that lead to hours on the phone with Chase 1-800's instead of help from the banker. It's unfortunate to have to write this review considering I used to work for JPMorgan and own a lot of stock. I ended up closing my account.

Updated review: Chase needs to hire better teams in DC. Atrocious service. They simply don't care. It's 2019, I shouldn't have to walk into the branch every time someone at Chase makes a mistake. Instead of tackling a task, they waste your time and play hot potato, passing an issue from person to person without solution... As a shareholder and a loyal CC customer, the NY Avenue branch sucks. I love their credit card support. Their banking support leaves a lot to be desired. 0 stars for this location. I literally was on hold to be re-directed from one person to another and again to the general support number. THEY DON"T CARE.

Find a better bank. Chase makes sure to let you know your not a 'Premier Client' while being quick to collect on fees and penalties.

Either wait for the rest of the DC branches to open or choose another bank altogether. I made two "appointments" which is really not appointments. They put your name in a black book and they are supposed to call and confirm the appointment. But guess what? No one calls you to confirm and you end up showing up anyway with no one to assist you. The only true services available are through the ATM. I saw one customer depositing a check, she had to sit down and complete her transaction amongst other customers sitting right by her. This is lack of privacy. I truly doubt I will be a customer for long, I will keep the minimum required and eventually close my account. If you are looking for a savings account try Discover Savings which has over 1% yield, Chase only has .001% yup you read that correctly.

Terrible service. Expect better service from Chase. When I entered, I spoke to 2 individuals all of whom spent 10 minutes giving me reasons why I shouldn't meet with a banker and call Chase instead. I did that already and they told me to go to a branch. There was nobody else there so they weren't busy. Felt very uncomfortable and didn't like their lack of professionalism.

Aahh, this is perfect for a long fitted choice. This place it's huge. Super Fashionablely Successful They have the biggest Financial Banking Opportunity in the universe. I totally reccomend this place to be in the officiall corporation. MAGNIFICENT. Welcome to the Community Program. This is the host, everyone is here for details, here is the Instructions for the event. Chase is the Financal Opperation Bank that is convenient in Northwest city of Washington District. It's a outstanding effort they're performing in the customer banking assistance.Review Moment When in the fun tour, I took a look at the area and plan to check it out. Then as I entered, one guy welcomed me to the place. I great him too. He introduced himself. Hamed and I introduce myself who I am to him and he ask what I wanted. I answered the task then he wanted me to wait in the chair. The fineature is very much like the hotel or home which is great. Couple minutes later, I ask if there's a restroom available he said they unavailable plus they're close.oh alright. 6 minutes later I mate a guy who is the coolest supervisor Mr Clanton for the back we have a great time plus Hamed and I become very close friends. The service is fun to be there unlike any other branch. 100% Satisfaction Guaranteed. They've been very helpful for Professional Service. In make perfectly sure I got everything I want to take charge for the future of my cooperation keep track on every dedicated guidelines in order to keep every records stay balanced and well controlled confidentially. No matter what it is they can take care of it faster than the original session of it. No problematic issues, no doubt. Everything is officially admitted without any mistakes involved. Can they do it ? Yes, Indeed. Do they actually help people in need ? Sure they can help. They're 100% professionally trained to help customers with any difficulties they have and assistance for recommend advice. This guide is the ultimate example for the upcoming schedule of the important solution in the Financial Suggestion. Prove the, Commit it, and they'll be always a Confident and Decent Journey. As always, Kingdom of Modern Express.

They just don't answer the phone. It was a problem when they first opened. After two days and several calls, I finally had to physically go to the branch only for them to tell me they didn't yet have a notary. They were not apologetic at all. Now a couple months later, they still don't answer the phone. It rings and then a voicemail just says to try back later. I wouldn't mind holding but it's not even an option. UPDATE: Someone finally answered the phone. I asked if they did currency exchange and she said yes. To confirm, I said "you can exchange for pesos?" She said yes and seemed to be in a rush to get off the phone. Went to the bank and found out they need to order pesos in advance... Would have been nice if the woman I spoke to had mentioned that before we showed up in person and had to leave without pesos.

Stopped by this location to have a quick notarization done on some documents. The staff were friendly and the Chase notary representative, Andrew Chae, was pleasant and efficient. No issues whatsoever and am happy to finally have a Chase branch in the city.