Chase Bank

I just don't feel and think that this bank in necessary at this location because there's another Chase just down the street on Bushwick Ave. Another thing to consider is that the customer reviews aren't good. In these days, that says a lot. Plus this location doesn't have a parking lot, not to mention that parking is very difficult around this neighborhood/area.

Regina is AMAZING! So kind and extremely helpful. Definitely the most pleasant banking experience I’ve had, thanks to Regina!

Kevin was great and provided very professional service when helping me set up my banking in the US

Truly the worst customer service I have ever experienced

I have always had a phenomenal experince at this branch for 4 years straight! I read the reviews and I was shocked at how petty a lot of then were. I have gone to another Chase Bank and trust me when I say that this one is not shady. They are so professional. One bad experince I had at another location was the security guard was being noisy as to why I was there and the consultant was making it seem like she was doing me a favor telling me information when she gets paid for what she does. Now that's a legit shady experince at that other location. But at this location it has always been serious and they have done a tremendous job with renovations. Plus there os parking! I went to the other one down the block and it was just strange. This one can be busy but the line moves fast! Love this branch!

I'm not sure why people are giving this branch such poor reviews. I have always had great experiences with the staff. Toni was really helpful when I needed to open a business account, and she has continued to be friendly and responsive when I come into the branch -- and even when I've had to call in on the phone. I'm not a big business, so I'm not high on the pecking order. Still, I have always been treated exceptionally well. Love this branch!

Hours are constantly changing, even for the ATM vestibule. They just keep taking down & putting up the same old sign from a previous temporary time change a YEAR ago. I’ve seen the sign come down & hours go back to normal, then randomly appear back up shortly after. Rinse, repeat. Either permanently change the times or make a new sign each time. The note is supposed to go up in advance so ppl have an opportunity to see it before it kicks in, but this just feels like a lazy way to indiscriminately change the hours on a whim, and it’s incredibly inconvenient & annoying.

It is always very crowded in there. Today 8/3/20 there was a long line waiting for the teller out the door to where the ATMs are. How can they expect you to social distance yourself when you're standing on top on the customers using the ATMs. The tellers keep closing there windows, didnt seem to bother them that there was a long line in front of them. Plus the security guard in there is paying more attention to putting out envelopes & new pens them making sure no one skips the line because we are standing so far apart. When I asked the security guard how you let them skip he said he's not there for that. He's there for protection only with an attitude he said you saw them come in. Unbelievable!!!

Most lazy branch of Chase. They should close it down, especially since the one on Bushwick and Grand street is close by. Literally the laziest employees, unhelpful and unprofessional. I sent a client here to open an account and after making an appointment they waited for over an hour and then we're told the person they made an appointment with is out to lunch. Needless to say they ended up taking their business accounts to Citibank. The people at this branch should be fired. This is unacceptable and unprofessional laziness! Still in shock at how little people work in there.

How can a bank only have one banker. Asked to make an appointment for a new checking account. Was told they only have one banker.