Cold Stone Creamery

I'd ordered a Valentine's day (heart-shaped) cake a day before. When I arrived at noon (35 min drive from work) for pickup, I was told that my cake was 'accidentally' sold to a walk-in customer. I was asked if a similar (but round) cake that was readily available would work instead (which I refused). After discussing some more, and getting increasingly frustrated, Patrick (the store person) offered to make a new one and drop it off when he got off work. I told him I was 35 min away, and he said that was ok, that they had messed up and he will do whatever it takes to make it right. After work I met Patrick at a half way point, picked up the cake, & took it home. It was a nice surprise for my wife and kids. I'm writing this review for Patrick for his incredible customer service and dedication. Thank you.
5 7 years ago (15-02-2018)

Good ice cream. They really need some music or something in this place. Feel like I am eating ice cream in a church. Awkward!😊
3 7 years ago (03-03-2018)

Cold stone creamery is one my favorite ice cream places with an awesome selection of ice cream flavors. You get to choose what size of ice cream you want and what flavors and nuts you want and how you want it. Amazing selection of ice creams
5 7 years ago (23-12-2017)

Great place if you're looking for something sweet, especially during the summer. They have a nice variety of premade flavors, but you also have the option to make your own. The also sell ice creams cakes, ice cream cupcakes and cookie sandwiches.
4 8 years ago (19-06-2017)

The only reason I'm giving this 2 stars is because the ice cream is good and SOME of the staff are hard working nice people. I went in about a month ago and the service was awful, waited in a line for an hour! I assumed this was because of the lack of inventory since they were out of everything. After going in tonight there is no way I'll be coming back to the Meriden location! Once again the line was more than 10 deep with 5 staff members. This was due to the lack of professionalism they've hired here. im assuming the lead for the shift was the woman named Autumn considering the lack of dress code and lack of work she was doing, no wonder the line was so long. I feel bad for the staff who are actually there working for someone who does nothing but gossip and talk to her friends while on the clock. Not to mention I've watched paint dry faster than the way she works and the attitude with the customers is the icing on the cake!! Not to mention the unprofessional way the whole staff was talking, talk about your personal lives off the clock if they're that interesting! My staff would no longer be employed if they acted in this way. Absolutely awful! Clearly the managers/owners truly need to revamp their staff or they'll be running low on ice cream since I also watched their lead give it away for free to her buddies, but who knows maybe they can tolerate that behavior.
2 8 years ago (26-05-2017)