Courtyard by Marriott Boston Brookline

The hotel is quite nice, the room was spacious and clean, and the bed comfortable. The front desk was helpful and pleasant. Hotel in a very good location, walking distance to a lot of restaurants, which turned out to be important as Marriott obviously no longer provides a free continental breakfast, only an overpriced Starbucks. That is why I gave them a 4 star instead of 5. But I guess that is the new policy., since that happened in Chicago last month also. I was thanked for being a Platinum Elite member, but I'm not sure what that actually gets me!

Overall, not impressed, especially when they were charging over $400/night during our stay. Front desk staff was fairly rude when I called down to let them know that our TV would not turn off no batteries in the remote, the bathroom fixtures were in poor repair, and the housekeeping staff just opened the door without knocking while we were in the middle of changing. The room itself was okay, but generally expect courtyard hotels to get the basics correct.

Our daughter lives in Brighton and we love to stay here. We love that it is clean and friendly. It's close to some adorable shops and good food! Right down the street from grocery too! We didn't eat at the hotel, but it is a nice place to stay!

I would give it zero star if possible. It's the worst hotel that I have stayed in in recent years. The hotel staff is extremely unprofessional. They offered me breakfast vouchers but never communicated with Starbucks staff which provides breakfast for hotel guests about how the vouchers could be redeemed. I had to almost explain to Starbucks staff every morning when I used the vouchers. What is even more disappointing is their housekeeping. On the very next day after I checked in, they skipped my room cleaning. I went to the front desk and asked why my room was not cleaned. They told me that if the "do not disturb" sign was hung outside in the morning but they do not start cleaning until 12 pm, they would not clean the room that day, which is completely ridiculous. Then I followed their instruction, and my room was still not cleaned the following day. I went to the front desk, and the lady there said "I don't know why they skipped your room". I would never stay at this hotel again!!!

i stayed here for a quick work trip. only was at this hotel for 1 night but my room was lovely, a corner with windows on both sides and the sunrise was lovely out my open window. lots within walking distance. room was clean and spacious.

The rooms are large and at first glance, pleasant. But that impression quickly fades once you settle in. You'll then notice that housekeeping is exceptionally poor and every surface is dirty or sticky carpet that has never know the touch of a vacuum, coffee stains on flat surfaces, door handles that stick to your skin. Then you'll use the bathroom and discover that only the towels have been replaced, the toilet is dirty you know what I mean, the shower has mold growing in the grout and worst of all... low water pressure. Now you're nervous as you pull back the bedsheets, will there be bedbugs? Fortunately not, housekeeping is changing sheets between guests. The next day you wake up planning to make some coffee, but alas, the room only has decaf. Three of them, no less. Maybe black tea instead, sorry that's sleepy time tea. Oh well, you go down and get a microwave treat, but foiled again, the in-room microwave is broken. Well, save it for later. Nice try, refrigerator is likewise inoperable. Maybe that outlet is dead or on a switch? The compressor cranks on while you're weighing your options of outlets to try. Forget it, time to get ready for work. Oh right, low water pressure thats exacerbated by morning demand placed on the system. You step outside and realize the location is great, that's why you picked this hotel. You can walk to everything or jump on a nearby metro.

Old hotel, from my last visit they update it some. They replaced the old carpets. The first room they assign me the ac was shaking so bad that the windows were shaking. The 2nd room was quiet, the bathtub paint is all chip. But they have great mattresses which make it with while place to stay.

The hotel itself is great for its price and location. While the staff is friendly, there is a policy of housekeeping being only available every other day. While we find that this policy and practice is wonderful, the uncommon practice should be stated at check in. We have traveled through New England and came from Cape Cod on the way back to NYC for a brief 2 nights 3 days stay with children. With snacking and eating from little ones, the trash from garbage accumulated. We have requested the front desk for garbage collection only at least 3 times, we were told the bins should just be placed outside in the hallway. Well, the garbage has been overflowing and sitting in the hallway for an entire evening since 5:30pm. There is no staff cleaning here. Please also forget about calling front desk, no one picks up the phone line. If you need anything, you must go to the front desk.

Upon arrival on Friday, the elevator was nonfunctional, given the keys to an already occupied room, and cleanliness was not up to Mariott's standards. Both elevators broke on the second-night requiring stairway use only for several hours. In good consciousness, we cannot recommend this hotel.Rooms: 1/5