Crest On Providence

I would not recommend this place to nobody. We transferred to a bigger unit and have bigger problems. For the past two years, we have had water literally pouring in our window every time it rains. We have complained about it and complained about it. The apartment complex changed hands last year and we made it clear then that we were having issues with the window leaking when it rains. Nobody has done nothing. They have sent maintenance out here to look at the window the same thing I have been doing, but nobody has done anything to fix it. Now the window is leaking so bad to the point its filling up a 4.5 gallon oil pan less then 30 mins, we have to put towels in the window to keep the water that is now running down our wall from running down to the outlet under the window. And as you may know the water is now settling and causing black mold to build up in the spots where the water is leaking from. Once our lease is up, we are running to get out of this dump. I will not recommend this place to anyone that is looking. Its not worth your time or your hard earned money to deal with poor service. PS. No I don't want to talk with anyone in the office about this "negative" comment, because if ya'll was going to move and do something, it should've been done a year ago when we complained about the issue.

I wish there was a way to put negative stars. I recently moved out simply because of the new property manager Renee. She is rude. Down right nasty. And does not show ANY care or concern for her residents. Please tell me why I had to wait for every single work order to be addressed. Please tell me why every time I called to speak to her I was told, "She's in a meeting" or "She is off site right now" Does she ever work or does she just enjoy pushing the residents off onto her staff? When I came in to speak with her you could tell she had no care at all for any of my concerns and she brushed me off. If this is who you are going to have running your properties, then have fun running them into the ground.

This place is a scam, my husband and I moved here in December. We weren’t allowed to see the unit until the day we moved in. The apartment was dirty also bad renovation, we discovered a leak in our dining room and were told it was just wet from carpet cleaning. That was a lie because the next day the carpet was soaked in that corner. They had maintenance come and we were told they would fix it, but they never came. My husband and I took off work and waited, we had to call and visit the office multiple times. They never found the leak, they wanted to open the wall while my family was in the unit to check for leaks. We didn’t want them to do that because they weren’t going to have any mold mediation there. Also, on the side of our unit was a area that looked as though a homeless person was staying there. We told them about the area and nothing was done. Finally, we asked to be let out of the lease and they agreed. The property manager Renee apologized, but then told me it was not their fault. Do not under any circumstances rent from these people. They are scammers we have yet to get any paperwork concerning our refund, they’re also taking away from our refund for the time that we spent in the unit. As a renter, I’ve never felt more utterly helpless and taken advantage of. We are currently seeing what our options are legally.

IF YOU SEE THIS REVIEW, DO NOT MOVE HERE!!! Outside of this place being DIRTY, it’s very unprofessional and dangerous. I’ve moved in during the summer; the staff promised so many things they couldn’t deliver on. The apartment was only cleaned for showing. Once the lease was signed; no fixes in the apartment ever came. Small things at first, missing mirrors, dishwasher, faulty appliances. Then came the ac massacre. I WISH I took pictures. Then comes the pool that they promised would be opened all summer. It was open, maybe a total of 9 days. Before and after the pool opened it could pass examination and I see why now. The website states a 24 hour gym. Yet, signing day they said that the gym closes at 6 yet you can work out if you’re still there. Today after months of living here a new, now “property manager” Renee rudely kicked me and another tenant out stating that the gym has always closed at 6 since COVID started. She was a bigger lady so I thought she meant she hasn’t been to the gym since COVID Even in the Google reviews marked from today on back; not one review stated this new random person to be the “property manager” Listen, these people will lie to your face! I’ve seen shooting happen in this neighborhood with .223 shells all over the parking lot. Take it from a resident, do not move here nor expect positive changes in management. I’ll reach out to RKW Residential to see if anything advertised can be corrected or deducted. MOVE ELSEWHERE!! Crest at Providence Staff…you all completely failed managing, and ensuring a clean, nice, healthy place to stay. Along with poor efforts in each department. I pray you all get surprise evaluations in the near future. Until then, I’ll be taking note, and photos of this blasphemy!

The management was better before they switched out everyone in the office. They take their time getting to you with home service requests. It's almost as if they only want to make sure that you're paying your rent and that's all. I've had to put the same request in at least 10 times to no avail. And then when someone does show up it's only to do some slack cover up job. They need to pave their parking lots as the other neighborhood that neighbors them have done it. We still have potholes in the streets and in the parking lots of the buildings.

Since the day we moved it it’s been a problem after another and no one to take care of it. We’re professional adults dealing supposedly with the same, so why do we have to keep going to the office or emailing about problems. I went to the office last Thursday for a bathroom problem we’re dealing with since December, she told me give me 45 minutes and we’ll get it done today I’m so sorry for everything, well over a week later no one has come to the apartment yet, that’s what you deal with when you live here. Did an apology fixed the problem? We regret no investigating well about this place before signing that lease. We really regret moving in here, this complex should be closed until they fixed everything and it’s an appropriate place for people to live in without compromising their health, mental and physically. Great location, but that’s about it here.

Olivia Costner is the BEST!! She is so helpful with all information about the property and all information that I had requested! She went above and beyond to make sure all of my needs were met and every question was answered, she did it all with a smile and the most enthusiastic attitude!

For the past 4 months I have told them to fix the bathroom do to tiles falling out of the wall and yet has not been fix. For the past 2weeks my A/C has not been working and I have brought it to the new management attention and yet she has not done anything about it. I like living here but this is not cool especially when it’s super hot outside

I would never recommend that anyone rent an apartment in these buildings. Too expensive for buildings this old. The kitchen and bathroom is old and smells very unpleasant. I've had a carpet wet for almost three months, To be honest, pay a few hundred more and have a normal place to live. I can't wait for my contract to come out of this stinking thing. This place isn't worth this money to pay.

Renee is the best manager around! She has truly made Crest on Providence a great community. This is a great property, convenient to everything and amazing staff all around.