Cvs Pharmacy

There is no wonder this location has such a poor review. The store manager Dawn is the most unprofessional, insensitive person I’ve spoken to in a long time. This issues with my photos has been going on since the beginning of the week. I placed an order online, everything went fineor so I thought I then get a call from a very pleasant and nice cashierCourtney who informed me of the issue. She exhibited more empathy than the disgustingly rude store managerDawn that I spoke to. When I asked Courtneythe cashier to speak the her manager. She obliged. Her manger Dawn answered the phone with a nasty attitude and didn’t even introduce herself. I explained to her my issues while periodically being interrupted by her. She had no empathy or compassion to the fact that I’m telling her these photos are very important to me and I need them by a certain time. Instead, she continuously redirected me to call 1-800-CVS or what ever the customer service number is right before hanging up in my face. I would drive across town before I patronize this location again!

This pharmacy team is just consistently the worst. It’s one thing to be overloaded, it’s another to ask a customer if they can wait ten minutes to fill a script, take well over an hour, and get frustrated when you ask for updates. Give better estimates, staff your store for the clear demand it has, and lead with kindness remembering folks using pharmacy services are often ill. Further, if the pharmacy doesn’t have the capacity to answer phones, they need to pursue an answering service or a voicemail system rather than putting folks on hold for well over an hour.

I don’t normally leave reviews but I have to after what I saw today. I was near the counter today when I overheard a customer talking to what I assume is a supervisor about a picture order. She was getting a refund and the supervisorobviously dyed hair, pale, with her arms bulging out her sleeves was acting simply vile. She was short, railroaded over the customer’s questions and just seemed like she hated even being there. The poor guy at the cash register who initially tried to help the customer beforehand looked embarrassed. I felt bad for him that he has someone so clearly unfit to be in a leadership position over him. Lady, if you loathe your job that much, just leave. Don’t subject customers and employees to that sort of behavior. What a vile woman. I plan on trying to find a number to contact corporate about her because I’ve worked in retail and people like that can add so much unnecessary stress on employees lives because of their hatred of their job. I’ll be going the extra ten minutes to hard scrabble from now on. I refuse to contribute to a store that pays that woman.

By far the worst pharmacy. The younger techs only want to talk behind the counter, took me to hold their hands to actually get my prescription transferred, then After it was transferred, the prescription was not available, when asked for a generic, I was told I have to get my prescriber to approve it. I reached out to them and they had no clue why when there’s no state regulation. Then I had to come hold their hand again in store to have my prescription transferred out because they have poor communication between pharmacies and/or don’t want to do their job. Then DK, the pharmacist had the most nasty up tight attitude ever when I had to hold his hand to simply answer the phone because the pharmacy I was having it transferred to, was put on hold waiting for him to pick up. All of this mess within one week span.

So I sit in line for 20 minutes and the car in front of me is there for quite awhile. As soon as I finally get to the window , the guy just closes for lunch. Doesn’t say anything to me an ignores my existence. I understand they deserve to have a lunch, but it’s not fair to me that I sat in line behind a car for 20 minutes to get turned down. I am sick and tried to stay out of the store when in reality I guess I should’ve gone in and risked getting everyone else sick since I’m apparently a ghost. I called and spoke to management and she was very rude and hateful to me and offered no help. I will NEVER have my medicine come here again. Sorry for staying in my car to keep others from getting my illness. Won’t ever happen again.

Not only did I get charged for a photo order that wasn't mine, but the rude lady manager with no customer service skills gave me a refund as a gift card instead of back to my bank card. Definitely not coming back.

By far worst pharmacy staff ever. Latest shenanigan was them deleting my prescription, no one ever bothered telling me. When I finally call they informed me without a care in the world that they deleted my prescription and I should fix the problem by contacting my dr to ask for it again. Why in the world would I get out of my way to solve a problem you created????will be transferring all my prescriptions asap from this location

I don’t care for CVS in general, but this location is the worst CVS. The pharmacy reps are rude and slow. Many times you find them chatting with coworkers about outside work things, like what they did over the weekend. All the while there is a line waiting to get their meds. Last 2 times I’ve gone they didn’t have my insurance information on file, even though I’ve gotten previous prescriptions filled there. Being 100% honest, they deserve zero stars, but no option for that.

The line for the pharmacy is alway long I always see a lot of people leaving except drive thru people can’t leave so you end up waiting at least 20 min.

If I could give 0 stars ! This is the most incompetent pharmacy, do not provide business to this store. The past 5 prescriptions sent in by all different medical providers never get processed. I arrive and the drive through employee tells me they can’t find it to call the doctor , I do this the MD even calls themselves and will speak with someone or leave voicemails stating that they indeed sent in prescriptions and verify what is needed, I’ll come back hours later and they still don’t have it “can’t find it and to call the provider again” yet again I have to call to verify then speak to the pharmacist who is highly incompetent. Here I am again I’m 32 weeks pregnant discharged from Prisma Hospital and still same thing , prescriptions sent in Sunday it’s Tuesday and they can’t find it, I watched the nurse put it in the computer no verified location and watched her electronically send this in, the Medical Doctor called immediately, this is completely a CVS pharmacy incompetence issue. What makes it bad is their attitudes, like you’re bothering them. Worst place ever