Reviews
Dean works hard to provide a quality service and is in high demand. They guarantee their work. You may not be able to get same day service due to high demand but it is well worth the wait and his pricing is fair and competitive.
Very nice and friendly staff. I'm new to the area and they helped me with buying a new car battery for my SUV. They also gave me money return for my battery core. Thank you all for your great customer service!
Incredibly nice conversation but abruptly denied business. Ultimately Dean turned down a simple oil change and transmission fluid/filter change on a 2016 GMC Truck based on what seemed like the course of two questions asked oil and filter brand options by the owner. This should be a simple step in selecting a business to perform work of any type for any customer: answer questions about the products and services offered. A real life concern was given when an example of transmission fluid was used that "did not agree" with the sub zero temperatures this vehicle will see in interior Alaska. Dean explained their first choice was Napa products, which is completely understandable and my top aftermarket choice as well but had asked about genuine factory parts availability. Again, all pertinent questions that SHOULD be asked, and tolerated. He listened, but said, "Hey, I'm going to pass on your vehicle; have a nice day, bye" and hung up abruptly before I could as why. Why?
Had a coolant leak on my Chevy Sonic. Brought it in to the shop in the morning, about an hour later I got a call from Dean. He was very nice, explained the problem and gave me a very reasonable estimate. In two hours my car was all ready to pick up and they charged me way less than the estimate! I’m very satisfied with the shop and will be bringing my vehicle back for any issues I might have! Thank you!
We took the vehicle in for gas fuel smell. We were told it needed a new gas tank. They kept the vehicle for 3 weeks Because they said the wrong fuel tank was sent. They replaced the tank and we still had a fuel smell. Then fuel was pouring out. Took the vehicle back and they say we must clipped the fuel line. 2 days later they called and said we have to replace all the fuel lines. Afterwards we asked if they even did a presure test the first time and they would not answer. They had the vehicle a total of 4 weeks and the first 3 weeks they never inspected the fuel lines and let us drive off with leaking fuel. After 4 weeks of nonsense they were rude and unapologetic. And could have kill my 4 children because the original leak was not even addressed.
I brought my late 90's Chevrolet Astro to Dean for a much-needed tune-up, and also asked him to take a look at an issue I was having with the climate control system. The local GM dealer wanted a $500 deposit just to look at it, which was ridiculous, especially since I already had an idea of what was probably wrong. Dean listened to me explain the problem and told me his guys would try and fix it. The shop worked promptly and got me back on the road within a reasonable time, but the repair to the climate control system there were some dry-rotted vacuum lines in the engine compartment soon failed, because additional hoses needed replacement. Dean told me to bring the vehicle back and his guys replaced the additional hoses free of charge. Now, my vehicle runs like new. Dean's price for all the work was reasonable and comparable to what other local shops seem to charge. I would highly recommend this place, both for the quality of the work and the quality of the service. Thanks!Services: Air & cabin filter replacement
Dean is very good and funny guy, he will provide you with very good and professional service. My vehicle has some major issues and they got it fixed up like brand new and for the right price. They will take care of you and not rip you off like other shops around anchorage. Thanks a lot Dean!
I'll always return to Deans Auto for service. It's exactly 2 hours 58 minutes from my location and worth the trip! Honest, reliable, fast service without the long list rhetoric that most places try to push on you. They will do exactly as requested and you don't have to worry when you leave the shop if the work was done properly or even at all, some shops are shady and greedy, absolutely not at Deans! I'll be driving up very soon for brand new snow tires, all four of em at wholesale price! I personally request Joseph W.A. Smith as the mechanic to do my work, he's ASE certified and knows his stuff! Friendly trustworthy service with a smile! He'll talk to you...not AT you. I highly recommend Deans Automotive for all you vehicle needs! I trust sending my daughters there and my daughter's are my treasures!
Wonderful automotive service! The owner actually talks to you as if you are an old friend which is a welcoming feeling. Dean and his crew managed to squeeze my car in the day I needed it. They're truly a blessing