Dr. Martens Boston

I just walked out of this store as a very satisfied customer! Brooke helped me today and she was an absolute delight. I didn’t own a pair of Docs and didn’t know much about the brand, luckily Brooke swooped in and provided a plethora of information about wear and care and helped me pick out the perfect style. I am so happy to have been assisted by her and if given the chance, I wouldn’t have chosen anyone else. Not only was Brooke helpful to me, but I also witnessed her go above and beyond to help as many shoppers as she could which says a lot as the store was very busy. I recommend stopping by as early as possible to avoid having to wait outside because this place monitors the capacity levels due to COVID. When you do go, ask for Brooke and tell her Jasmine from North Carolina sent ya!

Staff is knowledgeable and friendly. My size is atypical so I often leave empty-handed, as I did from other stores on Newbury today. But this crew took the extra steps to make things work. Remarkable to be with chill sales people who can and want to do a job. Thanks!

I had the most amazing experience at this location. Zac helped me and I am oh so grateful. Let me start off by saying that I had an incredibly negative experience purchasing my dr martens through the online store. I would recommend anybody wanting to purchase doc martens that they find a store location. I reached out to the Newbury Street location in Boston after getting no support from the online store customer service. Zac listened to my experience and felt the need to help even though he had no responsibility to do so. He invited me into the store and went above and beyond to make sure I left loving my boots!! He was educated in the product, was so patient with me, and always made me feel as though his priority was to rectify the negative experience I had. Zac, thank you so much for showing me the meaning of customer service. You were wonderful today. And to the person who responded to my previous review and encouraged me to call your location for help, thank you!!! I am in love with my Dr Martens and blown away by your willingness to help even when it wasn't yours to own

Great store, great selection and customer service! Cass and Zack were amazing helping me get the right fit and style for me! Will be back soon!

My girlfriend needed to exchange her boots and Jojo made it very easy for us. Friendly and efficient. Thanks JoJo. :

The store has an impressive selection of styles. The workers were very friendly and helpful in assisting me.

The Newbury street shop is surprisingly large for Newbury street and has great stock of shoes to try on - it's a bit below street level so make sure you pay attention when you walk by, but it's definitely worth a stop! I stopped in on a Friday night before a huge snowstorm because I wanted to buy a pair of boots to celebrate getting promoted. I felt a bit bad coming in at 6:30pm on a Friday night before a snow storm, and was surprised at how warm and welcoming the whole team was. Particular shout out to Olive, who helped me understand the fit of the shoes, and how they change as you wear them, and gave me the low down on the 1490 oxblood style I really wanted. She was very patient as I tried on probably 5 pairs of shoes, and actually did a flawless hand off to her coworker Stephanie when it was time for her to clock out. I hope you ladies made it through the storm safely, and thank you for making me feel special when I came in to buy myself a promotion present!

My daughter came in to buy platform boots, she must have tried 10 pairs: different sizes, colors and styles. The rep was super helpful with size, fit and suggested items she might like. Both the reps are fast, friendly and super helpful. Quality shoes, quality store - well worth the price of the product!

Wonderful experience with sales associate 1120. She was so uplifting and accommodating to me . Extremely professional even with my uncouth verbage. I felt very special there. I will go back again. Thanks # 1120

Great experience, Cass was super helpful in helping me find a new pair of shoes! I would 100% go back to this store