DSW Designer Shoe Warehouse

I ordered a pair of dress shoes for an upcoming wedding online for local pickup. When I arrived, Precious greeted me, and ask how she could help. I gave her my order number and she left to grab it from the back. After a few minutes, she returned saying that shoe is no longer in stock and apologized. She then went on to help me to find a similar dress shoe and even price matched it from my original order. Precious is a superstar and I appreciate all of her help! A++

Well let me start this off by telling you I’ve never felt so embarrassed and humiliated at the same time for doing completely nothing. While I was shopping at this Easton location I was approached by 2 uniformed Columbus police officers while I was shopping with family. Not once was I acting irate or disturbing I was actually in the checkout line getting ready to pay for the items that I was helping these 2 school aged kids out with purchasing them some schools for having straight A’s in school. Well back to the reason why I am posting this but I was approached by Columbus police asking me to leave the building because I had my firearm on my hip inside of my holster and I am a licensed to carry citizen and we also have a open carry law in place so I wasn’t doing anything wrong so that gives me the Conclusion that I was Racially Profiled Against and we are in a day and age where us as black Africa American are killed by uniformed and plain clothes officers. So right when I was approached the office stated that one of the store team member would ask me to leave the Premises because they feel threatened. Now I feel threatened by the store making such a huge scene over me being a normal human and doing normal everyday things. The store could of politely asked me to exit and ask me to remove myself and take my fire arm to my car would of been more of a polite thing to do but no I was ambushed by police so that makes me a harmful Individual per say but I would never visit this brand ever again and support this brand and I will ask for any rightful gun owners to consider not to go to this place because they can be ambushed and killed if a cop feels that they are a threat to the public.

I shopped at the easton site and an employee named Alex was sooo wonderful. She went out of her way to find my daughters shoe size, kept a wonderful attitude the whole time and helped us take advantage of the 25% off offered. I wish we could get customer service like this everywhere. I love DSW and she made it the experience we had! Great job Alex!!!

Oh My Goodness! I truly love this shoe store. They always have the latest styles and awesome prices. I recently had to exchange my Christmas gift MIA BOOTS because they were 2 sizes too big, however the customer service person was so sweet and nice, she made the transaction extremely smooth and problem FREE. I will definitely be a returning customer. Keep up the wonderful work DSW. Thank you so much .

I asked one of the store associates for a specific shoe size. He scanned the bar code and said there is one pair. But it is in the back. And they have to process it and bring it out, but they have to do that overnight. And the shoe will be available tomorrow. I asked to request the manger to make an exception so I don’t have to make another trip tomorrow. The manager straight up lied and said they don’t have that pair of shoes in the back meanwhile I checked online and the store associate mentioned they had one. This is lazy business. They seriously can’t take 5 minutes and scan one shoe to make a sale, but they expect the customer to wait a day and come back for it.

Lots of shoes of all fabrics, colors, textures and palettes I've added to my walk-in closet: platforms, wedges, heels, sandals, booties, suede, leather, raffia, stretchy fabric! And there's even more shoes from other places! Collecting a little over time goes a long way for me. The way I talk it may seem like I shop often, or I'm always out shopping, but I buy and treat myself on occasion. I have a wide vast variety of different footwear. Plus, there's other stores I buy shoes from as well! I'm blessed to have options.

I called ahead to place a shoe size on hold that I saw was online said it was available at this location, the lady on the phone immediately said they didn’t have it. I went in and immediately found the size, makes me think she didn’t even check. However I Jib the cashier was very nice!

This location has a great selection of shoes. The last time I was there on May 8th, 2024, I received great assistance from a young Black lady. She was very friendly, helpful and sharp in explaining things to me.

Selection is decent not great but decent. No footies for trying on shoes be forewarned. I was trying a number of different shoes on and trying to find three or four pair for an upcoming vacation. The store floor clerk literally stood over me while I tried them on not to help but watching me like a hawk to see if I was stealing. Then when I got to the Birkenstocks I had to change the size a couple times because I didn’t know my size in them. She kept following me and watching me. After some time I decided to just take one pair of keds and put back the vans and Birkenstocks because she was really ridiculous. She then asked if I found everything ok. I said yes thank you for watching over me so closely. FYI I don’t steal I have more than enough money to spend on anything I want and I went in to find a number of shoes. But nah I’ll shop where I’m welcome.

Much better since they went back to their former store model. Easier to find what you're looking for. Overall good inventory, over-loaded on athletic shoes, but that's probably what many people want currently.