Elan Office Systems

I am an office manager for a law firm. I have been dealing with this company for some time. I do not recommend them at all. I would stay far away from them since they don't really care about customer service issues. Our copier machine is always broken. The service tech basically lives at our office. Nothing is truly done to take care of the major issues at hand. Signing a contract with them is probably the biggest mistake that any business can do. I provided a photo to show our current condition. I highly recommend for you not to use this company. I am a current client of this company. I wish I could say positive things,but I can't.
1 8 years ago (28-06-2017)

Purchased 2 toners for a Xerox workcenter 3615 first week of June 2017, for one of our clients, left for vacation, while on vacation I got a call from the client letting me know that the toners would not work, even gave me an error code, so basically the toner was not the correct type for that Xerox model, I advised them to get the proper type online, came back from vacation mid July, went to Elan's office to return the toner my client did not even open, still in its original box, I spoke to Derick Splinter, he was nice and polite but told me that the company policy would not permit any returns, even though they sold it to me and it was in its original box. So please stay away from this company they do not stand by their clients, I must add, I had been using them for the last 2 years, so I was not a new customer for them.
1 8 years ago (21-07-2017)