Ellis Music Company

THANK YOU MATT! My daughter is taking saxophone lessons from Mr. H@#$z at HCMS using a 'loaner' from a family member which needed a repair. Matt was just great, very tactfully explaining that the instrument is not of the highest quality and also explaining our options. We did opt for a repair, the cost was in line with the estimate and completed earlier than expected and a free loaner was provided when I inquired about renting one during the repair: just an all around great customer experience! Thank you all, esp Matt, very much. If Maggie sticks with the Sax or picks up any other instrument we will absolutely shop Ellis first! thanx again:)
5 9 years ago (17-01-2018)

Over the years I have stopped at Ellis on occasion and always received very good customer service. I've also had my flutes serviced there and the technicians were always helpful, above and beyond.
5 9 years ago (22-11-2017)

Don't rent from Ellis music!! I have been making monthly payments every month, on time, for my daughter's instrument. And they just charged me in full. They treated me like I was trying to steal their instrument even as they noted that they had agreed that they also had just charged me this month only 3 days prior. In addition, only approximately 60% of your monthly payment actually gets applied to your balance. Almost 40% is used for "insurance". You are better off with a payment plan with an instrument bought online. They are a scam pretending like they are your nice neighbor Update: I just wanted to update my review in response to what Ellis Music wrote below. I had to leave the state to be near friends because my child was suffering so severely from Lyme that she couldn't finish a day of school and I was struggling to keep my job. I explained repeatedly - when I spoke to Ellis Music - that I could not take off of work at this time to mail back the instrument. I told Ellis music it would not be possible in the month of June because of work obligations but I knew I could the month after. Ellis Music's "neighborly" response was to charge me in full in June. If you are going to get treated like you are dealing with a corporation, then you might as well get the financial benefits. Do a few internet searches and you will see. You will make the same monthly payments for Ellis Music for 5 years to be able to own an instrument you could own in 2 years from an "online-only" retailer. If you can't expect really neighborly treatment, then just save your money. In addition, Ellis music has taken the time to respond to a google review, but has not yet emailed me a written statement to reflect that if/when I did in fact send them this instrument, that they would reimburse me in full. Much like from the corporations that we all have to deal with, and we have no rights, I am still waiting for this written statement from Ellis Music. If you like overpaying for corporation treatment, then I guess Ellis music is for you.
1 9 years ago (24-06-2017)

Amazing repairs, everything is helpful, amazing service. Best instrumental repairs.
5 9 years ago (08-01-2018)

Expert advise, fast service... awesome staff.
5 9 years ago (03-11-2017)