European Wax Center Jersey City

I loveeee Amanda everytime i get my wax shes amazing. she’s the best one there plus she never hurts me and she’s super quick. I definitely recommend her to anyone.
5 8 years ago (12-04-2018)

I give this place a no star. The only way to post i had to put 1. I went to this place today and got a very bad burn from wax lady Gloria ( older lady with short hair) who tried to cover it up and say I had a hemrod that is why I got burnt. The specialist Amanda ( long brown hair) confirmed that she burned me to then in turn told her manager this was because of a hemrod. By the way Amanada I have UC not hemrod. I was bleeding on the table for over 20 minutes. Manager try to blame me that my meds caused sensitivity meanwhile I've been coming to their center for over 3 years and website acne meds will cause sensitive. Manager didn't say sorry and told me I just walk in and didn't put my stuff down. Smh I am in so much pain and she is worried about her stuff. Bottom line this place needs a evalution on manger and employees.
1 8 years ago (26-04-2018)

The overall wax service was decent at best. She left hairs but I wasn't even truly upset by this since it wasn't completely noticeable. My issue was with the receptionist. The gentleman who answers the phone and think he's the boss. My mistake was not getting his name but he's the reason I'm not coming back. I needed to return and item and he acted as if it was coming out of his check. Giving me a bunch of excuses why I can't return it until I checked him then miraculously it was returned. No apology, no see you soon. Just his attitude! Get better front desk staff. I live in walking distance to this place, but I will take the 20 minute train ride for the wax center in NYC. Since, they actually care about customer service, and my eyebrows are always slayed!
1 9 years ago (27-10-2017)

So I’m a frequent Wax customer who ALWAYS goes to EWC in Edgewater! Due to some life situations I would have to come to this location or the Queens, NY location. After reading reviews I decided to give JC a try. I booked with no preferences. I was a bit nervous because it’s my Brazilian and I just gave birth to a baby boy 3 months ago. It was a c section on top of that. So imagine my anxiety. The front desk was friendly, kind and looked sharp. My Waxer was Ally. Ally was WONDERFUL. She spoke to me throughout the whole process. She explained all the steps etc. Not only was she polite and very communicative she was gentle. I was in pain but of course I would be, ive been away a while. She mentioned some products to buy. I mentioned I have them which I do. Once I walked out the front didn’t pitch their sales pitch. Tbh I would’ve bought the body was Ally told me about but since the front didn’t push it I didn’t buy it. So I would say front desk needs to be more commutative with customers not only say hi and check people in. Anyways I hope this review can help someone that can be in the same boat I was an hour ago. Enjoy!
4 9 years ago (15-02-2018)

Came to this location several times and each time was worse than the last. I've had the staff tell me different information each time. When I booked an appointment online I called in two hours prior just to make sure I was in, and the receptionist did not see my name in the system said I had booked it for the next day, when I called in the next day they said I have booked it the day before. Another time, a technician seem to rush the process and forgot several areas then afterwards at checkout the gentleman ran my card twice and charge me double then I had to ask for a follow-up appointment. This place needs a staff "make-over" very rude and unfriendly to customers. Avoid this location. I live 5 minutes from this place but I rather go to Bayonne, that location is very customer friendly and the technicians are wonderful.
1 9 years ago (10-12-2017)