Faina European Day Spa

I have been coming to Faina for over 10 years and it’s always such a great experience for affordable prices. The spa is clean, well maintained, and the service is always exceptional. I have had probably over 20 massages and maybe 6 facials since I have been coming in, plus a few scrubs and mani/pedis bc of the package deals that they do. My husband and I just went today for a last minute anniversary gift and it was fabulous as always. Great spa, you will not be disappointed!

Shorter version at the end but want to be detailed and fair. I booked a couples massage for my friend's birthday, while another friend booked a single massage. The day before our appointment, the spa called my friend asking her to switch to a facial, which she declined. When we arrived, I believe I ended up with someone who only knew how to give facials because the massage felt unprofessional, as if the person had no training. I’ve had massages at all price points, from affordable to luxurious, and this was by far the worst. Despite my disappointment i felt bad and, I still left a $10 tip, though not the usual 20%. The massage therapist, Tumea forgive me if I misspelled, opened the envelope in front of my friends and rudely said I should have tipped 20-25%, even after I explained that I wasn’t satisfied with the service. She rolled her eyes, got upset, and dismissed my feedback, saying, “That’s exactly what a deep tissue massage is,” then took back the chocolates she had offered. Her behavior was unprofessional and embarrassing. I would never return to or recommend this spa. The only reason I’m giving two stars is because the two other therapists seemed skilled, and my friends enjoyed their massages. However, the "couples massage" was falsely advertised—there were no candles or flowers, just soft music played from a phone. TLDR: I booked a couples massage for my friend's birthday, while another friend booked a single. The day before, the spa called asking her to switch to a facial, which she declined. My massage felt unprofessional, like the therapist, Tumea, had no training. I’ve had all types of massages, and this was the worst by far. Despite being dissatisfied, I left a $10 tip. Tumea opened the envelope in front of my friends and said I should’ve tipped 20-25%, even after I explained I wasn’t happy with the service. She rolled her eyes, got upset, and dismissed my feedback. The massage was also falsely advertised—no candles or flowers, just music from her phone. I wouldn’t return or recommend this spa. Two stars because my friends' therapists seemed more skilled.

My appointment was for 11 I showed up at spa at 1045 ,it was closed I called reception and knocked repeatedly to no answer. I decided to wait til 11 in hallway. At 1055 a very flustered woman came off the elevator demanding to know if I had gotten there too early and complained to the downstairs doorman I said no I was waiting in the hall. She let me in spa and starting turning on lights etc. Clearly no one else was there she led me finally to a room and told me to undress etc. I said thank you, got undressed and laid down. She then came in and started yelling at me about her boss messing up the spa and told me I better not start giving her "attitude " I turned to her and said "all I have said to you is thank you, you are yelling and giving attitude not me and this is a hell of a way to start a birthday massage" she then said "calm down relax" and aggressively started the massage. I was so upset, but we were alone, there was no one else in spa and I knew if I got up my husband would lose his money on gift certificate. It was the worst hour of my life having this massage. At the end she was like how was it? I said fine. And she said just fine? I didn't answer. I just wanted to get dressed and out of there. When I got to reception she was trying to make amends by offering champagne and chocolate, I said no because I just wanted to get out of the spa. She then got mad because there was no receptionist and she didn't know how to use computer etc. I just left as quickly as I could. Horrible horrible experience. I will never go back.

WOW! Beyond amazing I was really hoping to find a good professional place in nyc and I found it! Very kind stuff, relaxing environment, clean! And very into the small details! Great and fair price! Thank you ladies for the amazing experience!

Wow! I'm a spa "snob" and this treatment was amazing. I trusted Ilona to do what she thought I needed and she was 100% spot on. I've already recommended her to two friends!

Hubby and I enjoyed Faina Day spa! We will surely return!!! My only suggestion is that you guys invest in plus size items. Overall this was a Wonderful experience for us. Top Notch Service!

I've been coming here for years for spa week. I love the massages very much- I always feel brand new afterwords. However, the customer service hasn't been the best the last few years but overall I love the services and ambiance !

Decent place. Booked for a specific therapist based on friends’ recommendation but got assigned different therapist although the one I booked with in advance was available but got assigned a different customer. I’d reconfirm my booking details beforehand if I visit again to make sure I get the treatment I booked.

Great service from Anne at the front desk to the masseuse. Zen environment, with a great ambience with great price packages. Enjoyed the experience.

I have been coming to Faina for over ten years, it is a relaxing, clean space. The massages and facials are wonderful, and they’re very affordable offering monthly and seasonal specials. Highly recommend.