Fair Oaks Auto Care

Great service of my brake pads and rotors by Tam and his team. They quote resonable prices and go above and beyond to make sure customer is happy. Unlike other big chains they wont scare and sell you on anything.

I spent about $1k here over a week to fix a broken motor mount $80 part. The story is as follows: I ran over a pothole and immediately noticed a loud clunking noise and vibrations when accelerating. Very few miles were driven after this and was brought to this shop soon after. Originally they had diagnosed it as a broken axle, but only the axle boot was damaged. They replaced the OEM axle with a 3rd party axle. They told me they fixed the issue but did not properly test the vehicle. I paid, then immediately felt the issue again before making it out of the parking lot. After their 2nd attempt, they found the broken motor mount. I tested it myself this time before paying. An ABS issue came up and my ABS brakes were disabled. Brought it back for a 3rd time. The axle boot was damaged again and they gave me a hard time about the warranty not covering labor costs. This was after only a few miles of careful driving as the brakes were not fully functioning. After some haggling they agreed to repairing the damaged boot, and they found a bent piece of plastic, which they removed, and never got a replacement for due to time constraints. It seems to protect some electronics. They said they also cleaned the tone ring and I requested an OBS reset as well which they did. After some more driving, the ABS issue seemed to have been resolved. However, the steering was way off, I had to hold the wheel a good 30 degrees to the left to keep the vehicle straight at all times. The engine re-seating and 3rd party axle installation must have been in a different position. They were unable to do any calibrations, so I had to go to the dealer for a wheel alignment. That was another $200, and it's still not perfectly straight, still requiring a bit of left turning to keep the vehicle straight. My only advice here is to learn enough about cars to self diagnose your issue properly before bringing it here. I'm sure they do a good job with simpler tasks and probably at a good price too. The dealer is not any better either. Also make sure to do a long enough test drive of your vehicle before paying them any money.

Good car maintenance services, professional staff

Very good service. My car's right front door couldn't be opened Sonny got it done within a few hours and also explained how he did it. He quoted me a pretty low price initially but later said it didn't require too much work, and lowered the price even further. Very satisfied with their service and efficiency!

Changed my engine air filter here. Literally got it done in 5 mins. Called in advance to make sure they had the part, the owner was kind enough to look through the inventory to see if they had the part for my model. That saved a lot of time.

On New Year’s Eve, our ignition coils went bad and we needed to head back home the next day. Given all auto parts stores were closed already for the holidays, if we were to order a new part we would be stranded until January 2nd. Amazingly enough the owner drove a similar car where he was able to take parts out of his own car and get us back on the road. Instead of taking advantage of our situation, he also gave us a stunning deal on labor to help us out! Honesty and cares for his customers like family!

Saved my car for a reasonable price! Did everything faster than any body shop in my life. I am very sad that I had to move from Sunnyvale but will come back to them for non emergency services for sure.

Very long wait. I guess he couldn't help it because of the rush. Didn't take the time to look at my engine or give me many pointers and said to come back later when there was no rush so he could charge $70 to do a full check up. Went to west auto care nearby and got much better service.

Great place to go if you want honest service and a good price for the service you receive. The owner Sonny is also a wonderful guy and always goes out of his way to assess the problem with your car and then come up with a reasonably priced solution for your repair!! Great place to go and ask for Sonny and he will help you out!