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Reviews, get directions and contact details for Fairfield

Fairfield
Address: 2117 N Dupont Hwy , New Castle 19720, DE, US
Phone: (302) 777-4700
State: DE
City: New Castle
Zip Code: 19720



related searches: Fairfield by Marriott, Fairfield Inn, Fairfield by Marriott Kathmandu, Fairfield Inn New York, fairfield inn & suites by marriott new york manhattan/times square south, Fairfield university, Fairfield ca, Fairfield, Connecticut
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Reviews
Great hotel, accommodated us as a walk-in family of 5 on a Saturday due to a horrible first choice hotel. Jeffery at the front desk was super helpful and professional. A standard bearer for how management should be. Morning shift front desk manager also was super professional and helpful. Room was clean and had a very nice and welcoming appearance. hot water with good water pressure in the shower and a free breakfast to top it all off. They even allowed us to park our Jeep w/ trailer in the entryway covered area due to having pretty much all our gear in it. Would highly recommend to anyone traveling through. Room prices are alittle high, but for the feeling of safety, professionalism and cleanliness… worth it -recommendation to higher management : 1invest in some roll away / pull out beds. Traveling with a family of 5 is difficult to find a room for. 2 promote your front desk managers, or do what you can to keep them around, quality professionals are hard to find nowadays
The staff is super friendly and helpful. The hot breakfast had scrambled eggs, sausage links, hash browns, and Belgian waffles. The room was very clean and the pillows were great, not the typical flat mushy non-supportive ones found in most hotels. Definitely going on our list of places to stay.
Great experience. I had no reservation and check in service was excellent. Staff found me a room and tried to find me the best rate. The room was clean and quiet. The facilities were excellent, seem well staffed and safe. If you're traveling and need a break, I definitely recommend. I started at a hotel across the way that was cheaper. I would rate that one as zero stars. Don't be fooled by the cheaper rate. I was there long enough to check-in, look at the room and facilities, and check out. It was dirty, smelly, and did not feel like a safe environment. Stick with the Fairfield Inn. It is worth the little bit more in price, even for a single night.
The Manager at the front desk was so welcoming. The hotel and the rooms are so clean. The breakfast was very good and we all enjoyed the pool. We would definitely recommend staying!Rooms: 5/5
Housekeeping was poor and the overall stay at the hotel was NOT comfortable. Upon arriving, I had to ask to change rooms twice. The first room had an open hole in the ceiling with exposed insulation. The second room had stains on the main bedsheets and remnant water marks from the drinks of a previous guest. When I got to my third room, I noticed scuffmarks on the comforters but at this point I had given up and figured I could sleep on the opposite side of the bed and request housekeeping the next day. First thing next morning, I requested housekeeping from the front desk receptionist, who seemed to quickly brush off my request. She quickly glanced at me and assured me my room will be put on the list. Later that day, I came back to the room and housekeeping was NOT done. I called the night staff at front desk and the receptionist at that time explained that my room was not written on the list. He, unlike the morning receptionist, was polite so I agreed to get fresh towels and be done with it until the next housekeeping day. The following morning just as I was getting breakfast, the morning receptionist I had spoken to first quickly rushed over to me without greeting and tried to blame me for not having the room ready for housekeeping. I was shocked by this as I had not given any attitude to any of the staff despite the inconveniences I had to work around. She seemed consistently rude and unwelcoming, and this second instance confirmed it for me. It was unpleasant starting the day off with that slightly petty confrontation. When I finally got housekeeping after a second request, I noticed that the comforters still had the same scuff marks in the same locations. Clearly, the sheets had not been changed and everything was just refolded to look otherwise. At this point I was done with this hotel and the "hospitality" they provide. I initially meant to extend my stay due to business but decided to check into a different hotel for the rest of week, even at higher cost. The only thing moderately good at this place are the 1-2 polite evening receptionists. I will not be staying at this hotel again and will not recommend this place to anyone.
We stayed here on a Wednesday night on a points stay. The hotel was easy to get to and had ample parking. We were greeted by the front desk staff and provided a list of restaurants in the area. The front desk staff also asked if we had a preference on room location, we asked for something quiet and he put us on the top floor in the corner. We appreciated him asking. The room was very clean as was the rest of the hotel. The only thing I would say is that I thought the beds were a little uncomfortable compared to other Fairfield's I've stayed in. We would stay here again.
Everything was perfect... service was so great I felt handsome. Had to go though..I've fallen for Pamela Rooms: 5/5
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