Sheraton Wilmington South Hotel

We stayed in a king suite on the 5th floor. The room was a nice size. It was very dark lighting. The bathroom was dark. One of the lights in the bedroom would flicker and go off. The bed was very comfortable. The main reason we booked this hotel was for the pool and whirlpool. The pool was nice. The whirlpool didn't whirl so it was basically just sitting there in hot water. We initially thought the hotel was fairly quiet until it was after 8 pm. Then you could hear doors slamming and kids running through the hallway. The hotel is average overall and way overpriced for what it is.

Love the rooms and the pool, waitress at the restaurant was nice. But the morning breakfast was trash. The food was horrible. I love this hotel, but since new management took over they have down graded the restaurant. I was so disappointed about the food it influenced how I felt about my visit.I hope they make improvements in this area. Some of the staff is unfriendly also. I got married here and it was great, but since 2017, the hotel has been going down hill. I hope management see this and make changes, because me and my wife love this place. Thanks.

We drove about 9 hours to this hotel from down south and arrived 3 hours after check in. Our room still was not ready! The front desk person was rude to me, not apologetic at all and when I asked what time the rooms were supposed to be ready she said they were working on it. We have 2 little kids and another person in our party had a dog and we had no place to go with everyone. Again, this was 3 hours after check in. Very poor customer service at this hotel. The place itself is nice and we were excited to stay there, but we had 3 rooms and 2 weren’t ready yet. One took another hour to be ready and the staff couldn’t care less. When the last room was finally ready the key didn’t work. We went back down for a fourth time and the front desk person was busy signing for Chinese food delivery while a long line of guests waited to check in. Do better Sheraton. Hire better staff. The hotel seems to be extremely mismanaged. Unfortunately I can’t recommend it with the poor attitudes and disengaged staff.

Overall this hotel was very nice. The decor was beautiful and the front desk people were very helpful! The pool and hot tub were obviously well cleaned and looked after. They also had a gorgeous outdoor area. The rooms were clean and pretty updated. My only beef was the kitchen staff. We ate here many times because we didn't have a rental car and almost every time the experience was tedious! It took a minimum of 30-45 minutes between every step of the way! From drinks to ordering to check. It took forever and they were rude! Even when we were the only people there! Twice someone from the front desk had to be our server because the real one was nowhere to be found! The food was good too but the awful service became annoying. This would be a 5 star review if the kitchen staff actually did their jobs. So just beware. The hotel shuttle would be more than happy to take you to a restaurant outside of the hotel.

Friendly, well kept, helpful. Very nice upscale hotel. We got a great deal on pricing and were very pleased. We were under an incredible amount of stress due to waiting for our home to be finished. The pool and Jacuzzi were exactly what we needed also very clean.

Hotel is nice. Feont desk staff was very helpful. There was a wedding there on the day of our arrival and the front desk staff gave us a different room in a different floor so that we are not disturbed by the wedding celebration. The fitness center is huge. Breakfast was not that great. Its expensive compared to the food they have.

Have stayed here two different times. The lobby is very nice and clean. The staff are very helpful and friendly. The rooms on the other hand could use some updating. One room had a bathroom that was almost falling apart. Not dirty, but is serious need of small repairs. Also, the window AC/heat unit would not turn off, so had to call maintenance. The next stay had a room with another window unit. This time the issue was the bedroom was either too hot or too cold, as the front room did not have adequate air flow from the bedroom. Overall a decent hotel, with no major issues. The location leaves a lot to be desired though, with nothing near by.

My experience of this hotel is limited as I only went there for a meeting. I did not stay over or eat in the restaurant but I want to say I was impressed with the lobby area. Some colleagues stayed for lunch after the meeting and I wish I could have, too. Lovely and cozy-looking place. And if the rooms are as nice as the whole first floor, then I would love to have the chance to stay over. I will say it's right off I-95, which is convenient, but a bit in the middle of no where. This being said, it is very convenient to the Christiana Mall and the traffic to get there is almost non-existent, but you've got to have a car if you stay here as there is nothing within walking distance/convenient walking distance. Ample parking in what is the rear of the building, but not a lot of parking in the front or close up to the building. Good luggage carts, I will say; and if you travel much, you know how frustrating a bad luggage cart can be... Overall, my impression of this hotel is a good one.

The stay this property was okay. The check in process was easy and very quick. The staffs were professional and mostly courteous. The information provided about the property was very detailed and the desk clerk was able to answer all of my questions. While I didn't take advantage of the many amenities offered, my understanding is that there were plenty. I was disappointed that the website noted free breakfast and the clerk mentioned that my reservation didn't qualify for the breakfast because it was booked through an online website. Bummer, but I get it! The hotel check out was also great and quick. They also accommodated me with a late check out with no problem. Now, the property is another thing... It was clean and well kept. My room was pretty clean too. However, the air didn't work very well; it was quite warm even with the temperature turned down. Also, the bathroom was poorly ventilated. There was no exhaust fan and I had to wait for the steam to clear after a shower before doing my hair and makeup. When I finally did my hair, it wouldn't "do right" because of the humidity in the room from poor ventilation and bad AC system. Finally, the lighting was extremely poor for doing makeup. It was a bit of an annoyance as I was preparing to go to a wedding, though I didn't have the time to talk with staff and request another room. I only stayed one night! All that said, if I were staying more than one night, have kids or just needed something close to the airport, it probably would've been completely fine. I'd recommend the property for that and the friendly staff!

Loved it! Helpful staff, clean environment.. Comfortable hotel with easy access to the freeway. Decently sized rooms, clean bathrooms. Free parking that is well lit. Close to Costco, Christiana Mall and other shopping. Very nice hotel, I Will be back again.