Reviews
I went to this location to get a print job done. The young lady that waited on me was one of the best employees I have dealt with. She was courteous, we'll trained, professional, and all in a great employee for FedEx.
5
8 years ago (19-01-2018)
Excellant place for shipping, printing and supplies. Excellant customer service in helping to package a shipment.
5
8 years ago (14-01-2018)
Stopped in to quickly print off valentines for my kindergartner. I've been here before and I'm familiar with the workstations so I declined help from the representative. I was in a hurry and I quickly printed the sheets I needed. I didn't print preview so when it came out of the printer it had the web page information all over it. I had already paid for the pages, and the rep noticed my frustration in my own fault in not stopping to notice any flaws before accepting the charges. He then had me email him the file from my phone and printed them correctly from his station free of charge! Unexpected and extremely appreciated! Thanks Fedex!
5
9 years ago (13-02-2017)
I sold an item online to a new customer.
With packaging, insurance, shipping, and the value of the item = $335.
I took this lamp to FedEx considering they are more professional than me at packaging items like these...Not to mention, they already have the shipping materials.
The lamp shade was very large and made of fiberglass. The base was chalkware.. Each piece being antique. Kenny the manager handled this item for me, but decided to shove everything in one box instead of making sure that the items would not be crushed during packaging or shipment.
Of course, the day that my item was delivered to my customer, I received photos of the lamp shade crushed, which is the most valuable piece. The box was not damaged during shipment, it was crushed during the packaging.
I am fighting to get my full money refunded. I understand that most of insurance I paid was through Etsy, which only refunds up to $200. I am fine with that. Paying FedEx to "professionally" package an item give FedEx customers up to another $100 in insurance, I thought I would be reimbursed. I email the remained of my claim to FedEx, filled out all of the supporting documents, etc. I received back an email that simply said, "Please contact Etsy regarding this claim." That was it.
Not only am I out a decent time and cash, what is most bothersome about all of this is how rushed I felt at this location when I asked to have my items packed. Kenny was running back and forth with customers with a stressed vibe to him. Then shortly after he left for the day. I felt like I was an inconvenience coming into this store to pay for services.
Would I go back to this location again? Never.
1
8 years ago (06-07-2017)
Very helpful in getting layouts printed
4
7 years ago (24-04-2018)