First Security Bank

Before I was pretty happy with this bank, the staffs were wonderful, everything was 'perfect' until I moved out of State, then the chaos began. Knowing that I was going to move out, I completed a change of address using their online banking. I did it after I left my old place and before I arrived in the new place. 3 days after I got to my new place I received a mail from the bank, asking me to fill out a change of address form and I also found out I had been charged for Statement Return Fee, as apparently even though I have requested mail forwarding service, any mails from the financial institutions are not being forwarded. Not wanting to do thing redundantly, I gave the bank a call , spoke to a male CS. Asked him whether my request online went through. He checked everything for me and stated that The Bank had received my request and is being processed. I asked again whether I needed to still mail the form, he said I didnt have to. Everything should be updated - he said. When I thought everything was fine, my Husband was having problem using his debit card. All possible zip codes we knew and tried to use didn't seem to work. So we checked our Statement online -I chose online statements as I really tired of all the fees imposed on us- only to find out, the Bank is still using our old address but with 'generic' zip code. Which means, our address has not been updated and it has been 2 weeks or so since I talked to the CS. I had to talk to 2 other CS to straighten this things out! Long story short : I learned that their online banking has nothing to do with their database. It's not a 'real online banking' like some credit cards companies have when you update your profile, it's actually is updated, it's just being sent to their 'updating' department. My request got 'missed' by whomever supposed to update it. And it is most likely the reason why after 2-3 times trying to update my phone number using their online banking, the system still showing my old one. Even after I talked to another CS to have it updated. (and it's still has my old number as I was writing this review- what a glitch!) Also when you have more than one person on the account, The Bank requires both signatures to have any changes. And that includes minor. One of my accounts didn't get updated because it has my Kindergarten son's name on it as primary. The funniest thing was when I requested them to send me a change of address form , the CS asked me 'You don't want to do through online banking?' Do the old school way when it comes to updating your information. Don't rely on their online banking.
2 15 years ago (27-06-2012)