Firwood Gardens

Bob is usually very happy. This I believe is due to care, events, and fellowship with other clients and employees. He doesn’t get many visitors, but the staff go out of their way to give a wink, smile, and a nod.

Very Sick Place Lots And Lots Of Abuse.. This is coming from a employee!! Med aren’t being given , Showers are never Given, They Are Always Understaffed They Have people from Agency alway coming to save their building and give them no credit Just Rude to The Workers! I was one of them! Just miss treated my whole time there while I did things they wouldn’t do for their own residents! Also racism towards the residents As they do have some foreigners in Their care! They pick and choose who they want to take care of! Residents are always soaked and wet with Urine!! Beds are never made! Meals Are Always Late!! I Could Literally Go On And On About how much Abuse Takes place in this building! Not To Mention They Keep switching Out Management for the facility As they can’t find anyone who can handle the mess! Current Manager named Tracy is super lazy and only cares about money

I have been a resident at Firwood Garden’s for a year and it has been an overall good experience ! I have checked out Inquired other Facilities such as this Facility, and have found that Firwood Garden’s exceeds the other Facility’s !

Absolutely terrible place. I was employed here for about 4 weeks as a medtech but only worked 2, I had 2.5 years of medtech experience at two previous employers. They had a caregiver walk out and quit on my second day so I should’ve known. I called out one day because I was getting sick and was exposed to covid and was told by my boss “just come in and wear two masks”. I was also 4 months pregnant at the time but was perfectly capable of doing my job. I had told my boss about me being pregnant one day and came in a couple days later for my scheduled shift to be told that I was taken completely off the schedule. When I asked why, I was told “we hired a lot of people I’ll let you know when I update the schedule again”. I messaged my boss Tracie multiple times days later asking for the updated schedule and she kept saying she would send it but never did. So I ended up applying for temporary unemployment so I could pay my rent since I wasn’t getting any hours. The unemployment staff called me back and said that my boss Tracie told them that I “voluntarily quit because I didn’t feel comfortable touching the residents” but unfortunately miss Tracie lied about everything and told them that I “quit” two days before she had texted me telling me she would send me the schedule. So I screen shotted our messages and sent them to unemployment along with some other documents to prove that I did in fact not quit and that Tracie was lying, not sure what they thought they were going to get out of lying but it backfired. Not to mention the residents are treated terribly by the managers and staff some of the staff is racist towards the residents. Not sure how this place is still open their super shady and weird about everything but try to come off as warm and inviting it’s sad really.

Speaking from a former employees position this place is terrible! They are so understaffed and the staff they do have do not properly care for the elders. They don’t change them, bathe them, barely clean up around them and the facility is constantly smelling like urine. They’ve had multiple bed bug infestations. They don’t take Covid protocols around the vaulnerable. Meds are not given on time and neither is meals. The manager doesn’t help the employees because she feels she is above them and caring for those people isn’t her job! What a dam shame. If you care slightly about your elders do not send them here they will not be cared for properly.

I worked here for a very, very short time. I didn’t even want to complete training. Management had all taken the holiday off, leaving multiple new people to train the newer people. I was one of the newer ones. We were so incredibly short staffed, and yet management still took the time off to have their holiday with their families. While employees had to figure out what we were even doing. I was so lost, and the first person who trained me tried to send me on my own to care for these residents. I didn’t know what I was doing or how to properly care for so many people. The Memory residential part of the home was run so poorly. 2 new people with 40 residents. What made me decide to leave was when I was sent by myself to dress a resident who struggled as it was. It was a holiday, and the residents family was coming by to get them. I was told at 2pm I had to have them ready by 2:30, when I was scheduled to be off. I had no help, the other employee was training a new person and had to leave me alone to do this. I remember two people coming in, asking me what was taking so long. That I needed to be done shortly. That set me off. I didnt show my frustration to the resident. But that got me so angry. I left late that day, on a holiday. The flex people came in and didnt take over for me so i could go home. They were on their phones in the kitchen. They dont wear their masks correctly half of the time. The cleaning is done so poorly. I realized here that I’ll never be able to live with myself putting any family members in a home. Its too much.

My at this assisted living is lucky to get 2 scheduled showers a week. Each morning she wakes up soaked in urine, and has to change, and get dressed just like that. Showers are not provided in her "room" she pays for. They are fed 1 grade higher than prison food. This facility is now run by yet a new director. This director has told the residence if they want to smoke their medical marijuana, they have to go across 122nd since that is their location. This is a busy main street, not user friendly for disabled elder folk; who fall getting out bed every other week. There is nothing they can do to keep my ma and the other residents safe, healthy, and truly happy. They do not even employ enough staff for all 80 residents. Where is the money all of those people pay to be there going??? There is certainly a better way to run this place;......why aren't they doing it??? God be with them and change their hearts take the ones you love and look around before you dump the ones who have birth to you, raised, and loved you. And our Lord Jesus Christ is watching you. If your parents suffer in places where there children drop them: how much more will the children suffer for doing this wicked deed. Our parents loved us the only way they were taught to, and some if us have become resentful, and stubborn, and selfish. It's says in God's word: thou shalt honor thy mother and thy father, so you can be well, and things will be well for you. Our lord is wise, loving, and RIGHTEOUS. We will be judged by our wicked thoughts, actions, feelings, and intentions, .. by our sins. God be with and bless us ALL. Amen

The facility completely smells like urine very very bad. My mother continues to tell me the food they feed her is hardly edible. She does not get her meds on time. Overall the facility is rough. I looking for other options because my mother hasn’t had any health problems until she came to this place. And they also gave her covid. Just very unsanitary and unprofessional. The RCC also never answers his phone.

Yur office staff is very helpful and super with my mom an me 1 problem I have u turnover rate with yur other employees

Where do I start my family member got bed bugs several times then scabies, then covid, the rcc for memory care is a jackass and the med tech for the Rcc side med aid guy with tattoos has a bad attitude problem. If you guys want to put you elders through abuse and horrible treatment firwood is the place. They have children working the facility. I’ve never ever seen such bad abuse before.