Forever 21

Forever 21 is great, I have recently bought an embroidery dress that fits just right!😃😃
5 7 years ago (11-05-2018)

The store was very busy as expected on a Saturday after waiting in line to checkout for 20 minutes...the cashier Martha was yawning practically falling asleep...i get home thinking I had a great gift but this little girl failed to do her job n left the security tags my items...I made it out the store and home with security tags....really?......
1 7 years ago (12-05-2018)

Good store. Clothing runs on small side
4 7 years ago (23-04-2018)

Good service, great offers, and great prices always seem to fit as expected.
5 7 years ago (13-03-2018)

I got a gift for Christmas (tags attached/not worn) and wanted to exchange it for something else or get a store credit. I waited in a line of 25+ people then once I got to the register the girl told me that I couldn't exchange it or get store credit without a receipt. I asked her, how is that your policy for a gift exchange?....she said "you have to ask the person to give you the reciept" I couldnt believe that was their store policy! Soooo if someone gifts you the wrong size or got something that you may not like, you just have to deal with it and never wear it?..because in my mind, asking the person who gave you a gift for the receipt is extremely rude. So I decided to call the Scottdale Quarter Forever 21 location and the girl said that it wasn't a problem at all and that I could switch it out for something else, no questions asked. Once I got to the Quarter I decided to ask again just to make sure and everyone was SO sweet/helpful. Bottom line, train your staff to actually know what they're talking about and to do their job. Really bad customer service from AZ mills and GREAT customer service from Scottsdale Quarter. I'm a very pateint person and I just stood there super confused. If you were the slightest bit unsure, go ask your manager. She was so firm that I felt stupid for questioning her.. "cause obviously she knows their policy" . Not.
1 8 years ago (30-12-2017)