Free at Last Bail Bonds

Have used this bond company several times. Even given referrals to friends and family. Never had a bad experience. They went out of there way on a few occasions. I have personally met the couple that own the company, they are caring ,humble and hands on.
5 6 years ago (14-05-2018)

If I could give this company 0 stars I would. I called the man on the phone and told him I was coming and I would be there within the next 2 minutes.When I arrived door it was locked. I then proceeded to call him and let him know "I was the person who he had just spoken with and I ask if they where closed?" He then responded to me stating" Well did you knock on the door I'm in here"!!. He literally sat there and made me knock in the door before getting up to come open it , after knowing that I was I already there!! They are in desperate needs a NEW STAFF , that can better assist customers with respect! I went across the street to Anytime Bail Bonding.I didn't have any problems with the agency. They where very friendly, professional and fast. I would rather pay a little bit more money then to deal with Rude Nasty people who thrive off of people being more stressed in an already difficult,stressful situation. DOOOO NOTTTT EVER go to Free At Last Bail Bonding!!! Save yourself the headache. *I never really knew how much this post could change things. I receive a call from a Mr. Jeffery Rayans from the Marketing Department of Free At Last Bail Bonding Company. He was literally a breath of fresh air! He took his time to apologize on behalf of the entire company. We chatted over the phone well over 30 mintues about the expreince I encountered with the employee. And I expressed my concerns for the company. He actually listen to my concerns with nothing but positive feed back. I really appreciate him calling me, it really shows that this company really do value their customers feedback ,and care about what effects their customer services leave with clients. Im so thankful that I called the company and they where able to reach out to me. I pray that they find a replacement for the young man who deals with customers. Because he is clearly not a great fit for such a great company. One bad seed can ruin the entire batch.
4 7 years ago (18-04-2018)

Terrible Terrible Terrible I will NEVER go to this place again the lady was so rude and unprofessional! As well as the guy...This place needs new management and definitely new employees...Like I said Terrible! Do NOT waste your time going here!
1 7 years ago (21-03-2018)

I am just digusted. I've dealt with them for 3 years unfortunately bringing them business. I'm sick in bed with fibroids and in remission for the past 2 weeks which is very painful. With 8 kids we depend on my other half. He was hit in the snow weeks ago so out of work due to car being messed up so he's short on his $300 bond. I asked them to give us 3 days til my ssi check come and they said no he'll be picked up tomorrow. Really you just want him in jail that bad. I understand they did put the money up for him to get out. But I'm over cancer and in the bed with painful fibroids and he's still out trying to get the money and feed us. Mind you the charges are to be dropped but can't be until they actually go to court. So now ill probably loose my house and have to split my kids up with whoever willing to take them as I am unable to by myself right now
1 7 years ago (29-01-2018)

Terrible customer service. These people don't realize that the lifeline to any business is the customer. I would not recommend this place to any human being. They are not personable at all. I wish that I could five the a minus 0 as a rating👎👎👎👎
1 7 years ago (21-03-2018)