GameStop

It sucks when you run into someone who doesn't want to do their job that particular day and the customer has a bad experience. Usually what leads to the one star rating. But their are some gems in this store. I've been helped way over expectation and one time the error was my fault and they still helped me, leaving almost in tears of joy and excitement. I always get a kind person over the phone too. Maybe management needs to weed out the bad bananas.
5 8 years ago (15-05-2018)

I normally love shopping at game stop, like hey who doesnt even when you’re a pro member but once I pick up my game I will never go back to this store again the staffs customer service is truly horrible in store & over the phone
1 8 years ago (01-04-2018)

I had such a bad experience with game stop in Jersey city. I was purchasing a game and the cashier said he couldnt accept my debit card because the numbers werent raised. I told the guy he was clueless. I asked to speak with a manager and no one came out to speak with me. I told the cashier that it wasnt a requirement to have raised numbers and he still refused to help me. I then drove to game stop in north bergen and spent over 100 dollars there and paid with the same debit card. They apologized for my poor shopping experience at the Newport location. The incompetent employee named Chris should be fired including his boss who didnt care about losing a sale. Never refuse a sale, offer options. Shame on you Game Stop at Newport Mall!!!!
1 9 years ago (25-11-2017)

Mosy staffs are helpful and friendly, only one white guy is super rude and acts like he is the god of the world
3 9 years ago (30-12-2017)

Extremely rude and really incompetent staff. Was third in line. They took at least 10 minutes to find what each customer wanted. There were 4 employees in the store who refused to helped me and just pointed to the guy who was busy with other customers.
1 9 years ago (20-11-2017)