Geek Squad

The quality of the work was 5 star i gave a 4 because i was quoted $100 but charged $150 I feel like I was misled
4 8 years ago (09-04-2018)

I bought a high-end TV 3 years ago from Best Buy. I only had a two-year Geek Squad warranty. The optical digital out port broke on the TV. Even though my warranty has expired, he still gave me advice over the phone on how to get the audio to go back to my amplifier through an audio return channel HDMI cable. I will definitely use Geek Squad in the future for any of my home theater needs.
5 9 years ago (01-12-2017)

Horrible customer service skills! They can't keep the status updated, can't ever answer a phone, and went to the store and waited 30 minutes to speak to someone. Theu stated that they would have our computer done today and that we would be contacted. That never happened. Had our computer for well over 48 hrs and no information about what was being done or status update was ever provided. We did find out that it wasn't even done and we have wasted our time, money, gas to figure this all out when they could have just simply answered a phone or put uo a status update like they are suppose to do. We also had to wait for someone to even see us while we were dropping it off to be repaired. Over all the lack of communication and horrible customer service I should have gone to a local business computer tech. I would not recommended geek squad! I will give an update tomorrow as thats when its suppose to be as of what tech says now.
1 9 years ago (02-08-2017)

Awful service. When 2 men came to inspect our dryer, both my husband and I heard one, Brandon Burke, tell us the new part would arrive by December 9th and they would come to install it on the 9th as well. It's now December 12th and we only JUST found out that they "tried" to contact us on the 8th to reschedule, but weren't able to get a hold of us and rescheduled it anyway. We have no record of them even calling, and they definitely didn't leave a voicemail. That's a terrible way to run a business!
1 10 years ago (12-12-2016)

These guys charged my daughter $200 in advance to diagnose and fix her computer. They also charged her for a new hard disk drive. They cannot get it to work, it was working when brought in. And the total bill was the same as a laptop for sale a few feet away. Their business practices are misleading if not downright fraudulent. Avoid this place like a plague.
1 11 years ago (27-11-2015)