Gem Spa

Great when you can get in for an appt. staff is nice, however, it took an entire year to get in six treatments. They ALWAYS call to reschedule your appt last minute, never answer their phone, can't leave messages due to their inbox full, takes a week or two of solid everyday calling to get a response. When you do show up for your appt, no one is in the office and no one calls to tell you they are not coming in. (Two hours of driving later, plus paying a babysitter, and now probably waiting another week to hear back to reschedule another appt- I don't even care if I get anymore laser done- it not worth it)
1 7 years ago (22-09-2017)

I had 3 fotofacials from Groupon. The 1st went well. The 2nd burned but effective. The 3rd was horrible. I had blisters and bleeding within 8 hours and I will never go back.
1 7 years ago (17-07-2017)

It was always very hard to schedule an appointment. My sister and I went together because I bought us a group-on together to get laser hair removal. Almost every appointment we had scheduled was cancelled or rearranged. They are not accommodating for people with normal working schedules. Many times my sister or I had to take of work in order to go to our appointments and often times those were the appointments that got cancelled and they always cancelled them last minutes, so we weren't able to go back to work. They never answer the phone and when they do they are a little passive aggressive. It was EXTREMELY hard for my sister and I to schedule an appointment together. This last week we had an appointment and the laser broke so they had to reschedule all the appointments, but they were only willing to go outside of their business hours for few days to accommodate everyone who needed to reschedule. Once you get there they are very kind. But it has been very frustrating trying to schedule appointments with them especially when our appointments take no longer than 5 minutes.
2 10 years ago (17-05-2015)

Can't get these people on the phone to make an appointment. They will not answer the phone or return a message. Like the place and service was good but, good luck getting your appointment. Get a receptionist.
3 9 years ago (28-01-2016)

I have been going to GemSpa now for 3 treatments on my Brazilian and underarms. Their laser is virtually pain free and my results have been amazing!! I used to get terrible ingrown hairs and haven't had any in months. The staff is friendly and make me feel really comfortable. Their office is modern and clean. Best prices I have found by far!!! I would recommend them to everyone.
5 11 years ago (14-05-2014)