Habitat Housewares

The employee was extremely nice and helpful helping me find things, but at the same time was treating me like I couldn’t afford to spend a lot of money. When she knew nothing about me or my friend. For one she started ringing up my stuff before I was done shopping and reminding me on how much I was already up to. Like your up to $200. I told her repeatedly that I have money. The thing is I shouldn’t have to tell someone I have money. I was leaning on getting the more expensive pot, but it seemed like she didn’t want me to buy it. When it came to checking out. She assumed I was using credit which I found just as disrespectful. I spent $399.34 there so I think I deserved respect. I don’t know if this played a part in it, but I have a obvious disability and my friend is black. I have to say I have never been treated like that in any store before and I probably won’t return to be quite honest..<3~A

Nice people and selection is really nice! Very clean with amazing products. I love my progressive vegetable chop. The only reason I gave them a three star is because of prices. You can get some of the exact same things online cheaper, even with shipping! The thing is that in Alaska things are already more spendy here. I don't need extra mark ups on items. That was a real bummer when I was pricing items as gifts on comparison. You can pay for convenience if you want, but in these times I won't.

I had another great experience! Of course, I love this store: the recommendations staff makes in person are great and the curated collection is fantastic and sure to feature many of the “Best of...” found in all my favorite cooking articles, shows and reviews. I was further blessed today to experience great follow-up customer service when a Oxo kitchen scale I bought from here stopped working. Jasmine walked me through the next steps of what I could do and also let me know she would keep an eye/ear on the situation if this is a product issue. Wow! It reinforced the relationship and the value of this store as my gourmet kitchen shop of choice!

Great experience, store was clean, organized and the staff was very friendly.

Staff was completely unattentive and did not care. When I finally asked for help the lady refused to pull her mask up despite the mandate. She literally said "what are you, a cop?" When I said I would feel more comfortable if she were wearing her mask properly. The last time I was in this store the gentleman at the counter went into some long anti-vax saying about how it was a hoax and how it's just the flu. I've been coming to Habitat housewares as one of my first stops when I need cooking gear they were over in the University Center Mall but honestly the place is dead to me now. It's become clear that with the move they no longer care about customer satisfaction or customer health and safety and that's a real disappointment.

Redoing my review due to owner responding with personal information. Please do not post names and items purchased. I will not be back due to rude customer service and wasting my time. Went to return gifts. Rep didn't know what she was doing so she had to call someone. Refused to return the items after making me wait about 20 minutes. Said items were not purchased there, even though one tag said Habitat on it and I know for a fact it was purchased there. Two reps now at the front, both very rude. Awful customer service. I will buy online and encourage others to do the same rather than shop here. Waste of my time and I already hate going to the mall

My daughter was treated rudely today when she asked the clerk to wear her mask dangling from her face. According to her that’s her idea of complying w the mask mandate. Hardly. She also confronted my daughter w a smart aleck ‘what are you, a cop?’ Really? I have supported this store for years but not anymore. And judging by how it’s more of an outpost anymore I wouldn’t think deliberately turning away business would be anyone’s idea of a successful business model. Have you made that much money throughout the pandemic you can afford to scoff at this crisis?

I was told to leave the store. I asked why and I was told it was because I had surgical gloves on. She said I could be speading stuff from all over town on their items, as if bare hands won't. I explained that I put on a new pair every time I go into a new store. She said it didn't matter. I feel that asking me to remove the gloves would have been more appropriate. I was going to spend a bit of money too... I needed some cookware.

Great place for kitchenware! Lots of great gift ideas as well!

Great store with staff that is kind, helpful and attentive!