Hart To Heart Transportation

Be very careful using this service. Apparently not so good on sending bills or calling their clients but very good at hitting you with a summons. for something you knew nothing about and now they tell me they never filed with my insurance company either. Wow, use someone else. What a SCAM!!!!! If they had zero stars that would be my choice they don't even rank 1 star.
1 7 years ago (09-04-2018)

I am a first time user of Hart to Heart. My transport experience was a round trip from Citizens Care Center to HMH in Havre de Grace. With the exception of the excellent Customer Service provided by Casey (office scheduling), every other aspect of the experience was horrible. The unit was late ; the driver was preoccupied, not friendly and showed no concern that we were late for the appointment; the pick up date was 2/1/18 with extremely cold temperatures - the driver showed no concern for my 90 year Dad-.and left the two rear doors and two side doors open the entire time my Dad was loaded and secured.The same thing occurred on our return trip - had to wait an hour at HMH for the return trip to Citizens Care Center. The next day I used a competitor service and received Excellent customer service; on -time pick- up and return; a courteous driver ( who received a tip- because she was that good); the vehicle was clean (and warm)..... AND Cheaper than Hart to Heart....
1 7 years ago (03-02-2018)

Called and spoke to a Brandy to find out how to schedule transportation. Brandy was rude, hostile and made me feel as if I was wasting her time bothering her. ZERO customer service skills. Thanks to Brandys awful treatment hart to heart lost a potential customer.
1 7 years ago (15-12-2017)

After going through the entire process of getting a background check and getting my driving record as if I had the job I get a email a week later after unsuccessfully reaching the person I was speaking with that they wish me best wishes on my job search.
1 7 years ago (31-01-2018)

Drivers are nice but the office staff not a big fan of. They dont know how to communicate properly or plan trips
3 7 years ago (04-08-2017)