Hearthstone of Northern Nevada

I wouldn't put my worst enemy's parents in this place. They claimed to be in contact with my dad's insurance company and to have someone at the facility working for United Healthcare. I called United Healthcare and no such person exists there. Hearthstone never answered their requests for medical records or notes. Dad's insurance company keeps a record of calls they make along with the results. A rep from the insurance company and I called Ray Duffy and left a message together on a conference call. Ray lied and said he never received it. My own messages to the facility were never answered. Ray Duffy is also a social worker at Manor Care in Reno. That's another horrible place to have a loved one be placed into for "medical care". While Dad was there, I spoke to his nurse about the fact that he needed to be seen by his eye doctor and dentist for his yearly exams. I was told that the facility would take care of it as they have a procedure. They never did. Judy the Case Manager, during the second Care Conference, claimed that I couldn't record the conference. I told her that I would do so as my attorney and Dad's insurance company advised me so to do and I had recorded the first Care Meeting. All she wanted to do was put Dad in their nursing home section. She must get kickbacks for doing that. My dad's caregivers and his primary care physician told us that he doesn't need a nursing home. My dad's feet were run into his bed post by a nurse. He's a Type 1 Diabetic. They didn't give him the physical or occupational therapies that he was to have been receiving either. They kept him in bed and he developed a bedsore. The facility used 97 of his 100 rehab days with his insurance. He was discharged and his home health care agency as well as his primary care physician returned him to the E. R. where he was, once again, admitted. They didn't change Dad's dressings for 5 days. The wound care nurse in the E. R. told us that the dressings were not the correct ones either. They didn't feed him enough and at the moment one can see his spinal column through his skin along with his collarbone. He says he looks like concentration camp survivor and he's sadly correct. They claimed he could walk and transfer easily. They lied. He is too weak to stand. He has to have someone hold him up on a transfer board and lift him across it. On one occasion, I was in the lobby when a man in a wheelchair wanted to leave to get some food. The grunt at the desk called back to some other desk. Moments later, a nurse came and told him in a loud voice, "How many times have I..." I glared at this Nurse Ratched imitator and she shut up, then took the poor guy into the hallway behind the lobby and I could still hear her yelling at him. Hearthstone should be closed.
1 7 years ago (24-05-2018)

According to the social worker that I spoke to, Hearthstone has a 5-star rating from Medicare. I can tell you that this facility is in a nice area of Sparks. Hearthstone is an older building and the staff seems to be less informed than the staff at Life Care Centers of Reno. I had a quasi-good experience during my tour but I do think that Hearthstone is the #2 facility in the area (when you consider the facility condition, location and staff.)
4 8 years ago (05-12-2017)

Zero stars would be most appropriate. Hard to fathom that Hearthstone has not been shut down by state regulators. Don't put anyone you care about in this scary dump.
1 8 years ago (06-09-2017)

I will not give this place any stars. I'm out to shut them down.....let me make this clear, not sue, but expose every so called Dr. and everyone who DO NOT do their job. Awful place.
1 7 years ago (03-02-2018)

My grandmother stayed here, and they keep forgetting to adhere to her diet. She is gluten free and cannot digest processed sugars, has very bad reactions to it. They brought her a huge plate of spaghetti and meatballs with a bread stick, and it sat right next to her gluten free bread and diabetic drink for all of dinner. Wow. Inattentive. After she got a second infection, we were told she needed more water intake. She had been completely disoriented and weak, she couldn't even hold a bottle up by herself without help. We visited and there was no IV hookup, and after my husband and I had to physically lift her to sitting position and hold her water bottle up for a sip, a nurse had the nerve to ask if she's been drinking water! That is her job! Why isn't anyone checking on her, or helping her? Very uncomfortable with the service...
1 8 years ago (23-06-2017)