Regent Care Center

The P.T. staff is good, but management is horrendous. My father was placed in care to recover from sepsis, and the good news is he's still alive, the bad news is Regent isn't the reason why. 1. Meals. My father is under orders for a liquid diet, his swallowing reflex is weak, and pneumonia has damaged his lungs. EVERY SINGLE DAY the kitchen neglects to check his restrictions, and EVERY SINGLE DAY he gets food that he cannot eat. We have had multiple discussions with the administrator, to no avail. "We will fix that immediately" results in no actual changes. 2. Weekend care is non-existent. My father was struck my terrible pain (imaging showed it to be kidney stones) on Friday night, and Saturday we tried to get a doctor to diagnose him, but there would be no doctor available until Monday. We transferred him to the E.R. early Sunday, when he fell out of bed. 3. General care is quite poor if you need help. My father was supposed to sit up during meals and for 30 minutes afterward. Occasionally that was done, occasionally it was ignored. When his kidney stone started hurting and sitting up was too painful, it took 40 minutes ***after the call button was pressed*** to get help to move him to his bed. 4. His oxygen pump is supposed to be plugged into a "power failure protected outlet", but the cord on the pump is not long enough to reach the outlet, so he's on an unprotected outlet. 5. His bed remote control does not work, so he cannot control his bed's angle or height. His extreme discomfort has resulted in two falls from his bed, both of which sent him to the hospital ER (against the wishes of the care facility) ======== The staff seems concerned but overworked too much to allow them to give adequate care to those that need it most. My father is lucky enough to have family that can visit trough lunch and dinner, but your family might not be so lucky. I cannot recommend Regent Care Center.
1 7 years ago (29-04-2018)

Father-in law has been in 4 care facilities in Reno/Sparks in the last year. Regent was the last one and was the best. It was clean. He was super needy of care. His wound healed up in a timely manner and he did not get the bed sores he got in other facilities. They provided wheelchair transportation to doctor's appointment and were on time. He liked the food. Most of the rooms are double - but that is what Medicare pays for. You can make the room warmer or cooler to suit your needs. The staff pays attention to the individual person's special requirements and were always gracious when we interacted with them.
5 7 years ago (04-01-2018)

I'm a resident here and I have to say that I love it so much.
4 7 years ago (05-01-2018)

We brought our father to Regent Care in early December 2015 because we were told it had a great group of therapists. That was true. Unfortunately numerous other problems arose during his 13 or so days there. My sister or I was with him there nearly everyday and at least one family member visited daily. We had one problem of someone turning the heat off in his room on at least 5 occasions. Not down, OFF! One time upon entering his room and finding him not there I asked if he was showering or something. The person on desk said he was in the day room. Due to his condition he was supposed to be kept in his room. Another time slightly after dinner my father said he was tired and asked to be put in bed as he was in a wheel chair. I asked one of the care givers if she could help hm to bed. She inturn asked a CNA if she would assist. The CNA exclaimed " nobody goes to bed until all the trays are picked up". Another time a little elderly woman was right outside my door not 15 feet from the nurses station and I heard her say at least a dozen times she was cold. Finally after 20 minutes or so someone came and took her elsewhere. We asked that he not be placed flat on his back while sleeping and it was ignored. He contracted pnumonia. Upon finding him one morning in a stupor we wondered how he was so lethargic. Later we found that they had given him an oxycodone. They said for pain. I guess they didnt have a Tylenol. Another time my father needed to have his medication before sleep. My sister asked the nurse if she would give him his pill. She went over placed it in his mouth and started to step out of the room, but my sister asked if she was not going to give him anything to drink. The nurse came over and grabbed my sister's drink and put it in front of my father's face. The nurses station with juice and water was only 6 steps away. We were flabbergasted that this was the way they did their work while family members were present. We brought our concerns to the administration and social work and the first thing they said to us was....." We feel that you are attacking us". Two days later my father had to be removed to the hospital because his bladder had not been monitored and they were afraid he was going into kidney failure. The person who noticed his distended stomach,. was my sister. Again, all therapists were wonderful. I had a friend that asked me about skilled nursing homes. That's what brought me to do this review. I do not recommend Regent Care.
1 8 years ago (12-06-2017)

Providing care is Great but extremely racist n discrimination is made perfectly clear n they don't want you being black nurse to succeed , they only want their kind n race to excel n have no respect for Professional Black Nurses it's really sad...
1 9 years ago (02-10-2016)