Hertz Rent A Car

We scheduled online to pick up a car at this location on Friday before work when they opened at 8am for a weekend trip. When we arrived at the location, the door was locked and there was a notice at the door along the lines of “stepped away, call this 215 number for assistance” so I called the number and it went to the national line. I hung up and tried again, and it went to a live person right away, who said the location we were at is temporarily closed and we needed to head over to the City Ave location for pickup. When we finally got over there, they said they had a problem with rodents but should be back at Umbria on Monday when we dropped it off. We adjusted our morning plans now being about half an hour later than expected getting the car, went to work and then our weekend. Then came Monday morning. Gassed up the car, got there at 8am, and were not the only people standing there waiting for an employee. We told them to head over to City Ave and made our way through traffic to get there ourselves. Needless to say, I was unhappy when I pulled up in the parking lot at 20 after 8, and was stressing I’m about how to get us both to work on time with this new delay. Expressed my frustration and the guy who seemed most in charge didn’t care - actually continued to write down whatever he was working on when I came in, even when I sarcastically thanked him for caring. He even had the nerve to tell me there was nothing they could do about the closed location - I suggested they call the people who were expecting to drop off or pick up at Umbria and let them know to not go there. Unlikely to ever rent from Hertz again - but definitely never from this location

Poor service. Car wasn't ready on several occasions...promised pick up, but never showed or called.

Booked online and after arriving from a red eye flight, the location is closed. Hertz needs to strip this franchise ASAP.

Darren was helpful and made our rental experience a breeze.

So good, just went there came out with car in 2 mins......

The staff are great, very nice and fast.

The staff was especially courteous and helpfull.

Car was fairly new but not clean or well maintained

guys great,offered to come get me..

Ended up taking an uber. It was that bad!