High Maintenance Skin Care

This is the ONLY place that I TRUST to do my waxing and skincare services. Every esthetician is extremely good and knowledgeable at what they do. I have been going for years and will remain loyal to High Maintenance. I highly recommend.
5 7 years ago (25-04-2018)

They don’t send you reminders of when your next appointment would be. I schedule once in three weeks. They are pretty much available in short notice so it’s my mistake to have booked appointment to show patronage. They charge you full fees for not showing up which is ok. But this was my first time doing so and I use their services twice every month, buy their products and expect them to have gone about this in a nicer manner. The one who spoke to me over phone (I think Brenna) was cocky and arrogant asking for my card details. I promise bad review was not for the money lost but the way they spoke to me, not respecting the fact that am a repeat customer who was nothing but nice to them. I must also tell here that the person who treated my skin (not sure what’s her name) and one woman at the reception were very nice to me and I liked the services themselves. I think others who work there are a problem. For me, customer experience matters way more than the service itself. Not going there again.
1 8 years ago (08-10-2017)

Saturday July 29,2017. I gave a call to this spa with the intention of being a customer and to speak directly with the master aesthetician about product development. My call was received by receptionist Briann. She is and was disrespectful , rude , arrogant and by far she feels she has entitlement to the positions she holds as a receptionist. I was dismissed, rushed, interrupted and she blatantly told me she had no time for this call, she hung up in my face twice and both times I request to speak with the manager or owner and she hung up in my face.. she kept interrupting me while I demanded why she felt the need to be disrespectful and hung up in my face. I myself am a business owner so my approach was and is professional yet stern, I would not have anyone representing my business the way this Briann has and if this is a reflection of how the business is ran then this is not the place to be. You see nowadays customer service is obsolete and people don't care to enforce their employees to implement top customer service and that there is the core factor of business and that there is the root of a successful business. I won't be coming and giving my support and I will tell many about my experience.
1 8 years ago (29-07-2017)

While visiting Seattle for a conference, I decided on a whim to go for my first Brazilian wax today. They were wonderful in taking my same day reservation and Christina was AMAZING! So very nice and made what could have been a nerve wracking experience a very pleasant one. Hands down worth all of the 5 star reviews!!!
5 10 years ago (24-02-2016)

I love the women here. They take such good care of you whether it's your first time waxing or you are an old hand at it.
5 10 years ago (30-11-2015)