Home & Garden RONA

In my last two visits to Rona's Home & Garden, I experienced exceptional customer service. In my most recent visit, I was there to find some sand to spread over ice on my sidewalk. I could see all kinds of salt but no sand. I asked the customer service people at the east end of the store and they directed me to the west end of the store. After walking to the west end and talking to a couple of staff, they identified a pile of sand bags at a very good price of $7 each. The only difficulty was the weight which looked to me to be around 50 pounds. I stood there puzzling how to move it when one of the female staff simply picked up a bag, carried it over to the cash register and deposited it on the desk. I was very impressed with her strength and the ease with which she moved it. After paying for the bag, I wrestled it on to a cart, wheeled it out of store and back to my Toyota Highlander. With a final effort, I got the bag out of the cart and into the back of my vehicle. The previous event was when I came to store looking for Stanley sash adjusters. I knew they had been declared obsolete but thought there might still be a stash of them in the store. The young man did his best to find some in the store but was unsuccessful. I appreciated his effort. I would observe these two examples of excellent customer service were reflective of all of my previous visits to this Rona store since it opened 10-20 years ago.
5 7 years ago (22-12-2017)

Have had a lot of good experiences here. The staff are friendly. The managers are great to work with. They had a sliding barn door on sale in the summer but it was sold out. The manager promised me the rain check with his word. Went back in the winter and spoke to the Manager about the sale and then door now being in stock. He looked up the door from the summer and honored the sale price. Great to see someone's word is their bond.
4 7 years ago (19-12-2017)

Always nice staff, and good selection of materials. Prices are fair and the store is laid out well.
4 7 years ago (12-04-2018)

The staff were very friendly very helpful I enjoy shopping there🤗
4 6 years ago (29-05-2018)

Not as crowded as the US competitor. Similar products
4 7 years ago (05-05-2018)