Elte

Excellent options for high end one of a kind furniture. Modern, sophisticated and worth the cost. My office desk will last a lifetime.
5 7 years ago (18-04-2018)

I was very disappointed by my experience working with the rugs and broadloom department at Elte. I worked with a woman named Jeanne who left the company before the carpets were laid. I ordered the same material for two seating areas and for my staircase. However, the carpets were not cut properly. The carpet on the staircase runs horizontally instead of vertically (leaving gaps at the tread nosing) and the rugs in the seating areas runs vertically instead of horizontally (opposite of the floor pattern). Evidently, there was a mix-up between how the carpets were cut. The proper dimensions and lines of the carpet were discussed at length with Jeanne before her quick departure. We explained that we were upset with the installation of the carpets and a man named Paul assured us that this would be properly reviewed and corrected. A week after, we received a voicemail from Paul telling us they will not be doing anything and it was not their problem. I reached out to upper management; however, they also did nothing. Elte is a beautiful store with quality furnishings, but their failure to address this expensive mistake is very disappointing. Their quality of service and level of organisation is an area they need to work on in the future.
1 8 years ago (06-02-2018)

I called to inquire about some furniture and a rude sales rep named Esther picked up my call. Before she even gave herself 30 seconds to search for the pieces in her system, she scoffed and condescendingly asked if I was confusing Elte with Elte Mkt. I get that Elte Mkt is the Ikea of their two brands but no, I wasn’t confusing the two. My guess is that she thought she would make herself feel better by making that remark. And if that wasn’t intentional, that’s some talent she’s got there to be able to determine how much a customer can afford by his/her voice. The pretentiousness didn’t stop there, she then proceeded to ask me where else I had been shopping and when I mentioned Art Shoppe, she let out a snarky laugh as if shopping there was beneath her. I tried to give her the benefit of the doubt but I had enough of her terrible customer service and I asked to be transferred to another rep who ended up being much more pleasant and helpful.
1 7 years ago (30-05-2018)

I love the store! All the things are high end quality for the home.
5 7 years ago (31-05-2018)

A great store. Friendly staff. Very beautiful products for sale. What's interesting is that everything is either black, white or different shades of gray. A very modern store but little colour. They also have a very nice cafe for lunch.
5 8 years ago (13-01-2018)